Remote Executive Assistant & Receptionist

Francene Ruvalcava

Santa Ana, CA *****

*******************@*****.***

Objective

I am eager to demonstrate my qualifications as a strong candidate for your organization. I will leverage my exceptional organizational, communication, and problem-solving skills to enhance administrative processes and drive operational efficiency. I am confident that my contributions will significantly elevate the organization’s success by streamlining procedures and ensuring seamless operations. Summary of Qualifications

Proficient in Windows and the Microsoft Office Suite, utilizing these tools to enhance efficiency.

Acts as a Remote Executive Assistant, managing a range of tasks effectively from a distance.

Committed to delivering exceptional customer service and ensuring client satisfaction.

A motivated self-starter who encourages collaboration and professional growth within the team.

Maintains a professional demeanor while resolving issues, contributing to increased productivity.

Provides on-site administrative support at construction sites, including contract processing.

Generates and executes Requests for Proposals (RFPs) and Requests for Information (RFIs) for Project Engineers, communicating project status effectively.

Records and addresses incorrect material deliveries, ensuring supply chain integrity and safety compliance.

Coordinates travel arrangements for clients and personnel, including flights and logistics.

Responds to incoming calls professionally, providing information and directing calls appropriately Receptionist

Greet and welcome guests in person and via telephone, efficiently addressing inquiries and directing them to the appropriate departmental personnel.

Maintain comprehensive and precise logbooks that include records of sign-ins and sign-outs, front desk expenditures, and calls received.

Organize and distribute daily incoming mail to the designated recipients in a timely manner.

Develop and implement effective filing and retrieval systems, oversee the inventory of office supplies, and assess potential new products for procurement.

Manage a high volume of incoming calls, schedule appointments, and maintain an organized calendar. Inventory Data Entry Customer Service

Responded to a high volume of inbound calls and efficiently facilitated the processing of pledges and donations from callers, meticulously gathering essential information such as donor details, amounts pledged, and specific instructions. This information was then manually entered into the company's comprehensive database, with a focus on accuracy and attention to detail.

Conducted thorough data verification by systematically comparing entered data with source documents. This involved re-entering information in a standardized verification format to promptly identify and rectify any discrepancies or errors, thereby ensuring data integrity.

Engaged with customers dynamically and professionally, consistently demonstrating a positive attitude while actively listening to their needs and concerns. Maintained a reputation for reliability through prompt responses and effective problem-solving skills.

Systematically organized completed documents in relevant folders and ensured their storage in secure and easily accessible locations. Proficiently managed telephone operations to answer, screen, or forward calls, provide accurate information, take detailed messages, and schedule appointments for follow-up consultations.

Delivered exemplary customer service by proactively offering additional support and addressing customer concerns with empathy and efficiency. This approach not only resolved immediate issues but also fostered customer loyalty and significantly increased the likelihood of repeat business.

Work History

Crew Builders Project Coordinator 2022-2023

Ramero’s Painting Executive Assistant 2020-2021

Doortek Systems, Inc Receptionist/ CFO Assistant 2014-2019 Trinity Broadcasting Data Entry Agent 2012-2014

Ansafone- LA Care Data Entry Agent 2014

Colette's House Apartment Manager 2013-2014

Freeman Greeman Smiley, LLP Receptionist 2013-2013 References provided upon request

Clark Construction Group, LLC Field Office Administrator 2008-2012

References provided upon request

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