Collections & Customer Service Representative
Resume:
Juanita Jordan
Baltimore, MI ***** Phone Number 586-***-**** Email: *******.**********@******.***
Professional Summary
Dedicated collections and customer service professional with experience handling delinquent accounts, negotiating payment arrangements, resolving customer concerns, and maintaining accurate account documentation. Recognized for professionalism, communication skills, and the ability to build positive customer relationships.
Key Qualifications
●Collections & Account Resolution
●Customer Service & Call Center Support
●Payment Arrangement Negotiation
●Account Documentation & Data Entry
●Problem Solving & Conflict Resolution
●Microsoft Office & Computer Skills
Professional Experience
American Cycle Financial Collections Representative
September 2022 – March 2023
●Managed inbound and outbound collection calls.
●Negotiated payment arrangements and account resolutions.
●Documented customer interactions and account activity.
●Provided professional customer service while handling sensitive financial information.
Brite Financial Collections Representative
May 2018 – April 2022
●Assisted customers with account questions and payment solutions.
●Reviewed account histories and updated records accurately.
●Coordinated with insurance and other departments as needed.
●Maintained detailed notes and compliance with company procedures.
Education
Denby High School — Diploma (June 1999)
Community College — One Year Completed
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