Client Services, Reporting & Operations Lead
Resume:
KEANU FRITZ
CORE COMPETENCIES
PROFESSIONAL PROFILE
Results driven Sales and Business Development Professional with over 6 years of experience in customer engagement, business development, operations leadership, and client relationship management. Proven record of exceeding sales targets, building lasting client relationships, handling objections, and thriving in fast-paced, target-driven environments. Strong communication skills, CRM exposure, Microsoft 365 proficiency, and a passion for outbound sales, lead generation, and appointment setting
PROFESSIONAL EXPERIENCE
GENERALMANAGER
RORISANG (PTY) LTD JUNE 2024 – PRESENT (Contract Based)
Customer Support & Client Services
Client Relationship Management
Operations Management
Administrative Support
Team Leadership & Staff Development
Microsoft Office 365
Data Analysis & Reporting
Incident & Case Management
Roodepoort, Johannesburg,Gauteng,South Africa
************@*****.***
Valid Driver's License OwnReliableVehicle
Key Achievements
• Successfully coordinated complex cross-border logistics operations.
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Manage cross-border logistics and procurement operations throughout Southern Africa. Coordinate import and export processes involving heavy-duty and specialized vehicles. Oversee supplier relationships, contract administration, and operational planning. Ensure compliance with customs documentation and transportation regulations. Monitor business performance and identify operational improvement opportunities. Manage stakeholder communications and business development activities. Problem Solving & Conflict Resolution
Logistics Coordination
Process Improvement
Compliance & Documentation
Telephone & Email Support
CRM & Digital Systems
Decision Making Under Pressure
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Strengthened supplier relationships and operational efficiency. Expanded expertise in procurement, logistics, and business administration. Contact: +27-78-228-**** Juanita Morel
Real Promotions January 2018 – December 2019
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Outbound Sales - Door to Door knocking, to call center Built and maintained strong customer relationships. B2B Sales.
Consistently exceeded sales and performance targets. Conducted training and coaching for new team members. Assisted with onboarding and performance development. Delivered professional customer service and support.
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Maintained high clientsatisfaction levels.
Successfully supervisedmulti-shift operational teams. Improved communication between operations and clients. Contact: +27-665****** (Rudi Holtzhausen)
EC Security January 2020 – December 2021
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Supervised control room operators and dispatch personnel. Managed fleet operations consisting of 25 response vehicles. Coordinated emergency response activities and operational communications. Resolved customer complaints and service-related issues. Conducted staff training and performance management activities. Maintain accurate records and operational documentation.
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Managed high-pressureoperational environments with excellent attention to detail. Improved reporting accuracy and operational efficiency. Developed strong clientrelationships through professional communication. Contact: +27-72-623-**** Storm Mans
Neo-AI Technologies January2022 – June 2024
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Led control roomteamsresponsible for real-time operational monitoring and incident management. Managed client communications and service delivery across multiple operational sites. Compiled detailedoperational, incident, and investigation reports. Utilized MicrosoftOffice365 and digital reporting systems to track performance metrics. Coordinated responsesbetween field personnel, clients, and management. Ensured compliancewithoperational procedures and service-level standards. SALES REPRESENTATIVE
CONTROL ROOM SUPERVISOR
CONTROL ROOM SHIFT MANAGER
Key Achievements
Key Achievements
Key Achievements
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Promoted to the Training Manager within the first year. Consistently ranked among top-performing sales staff. Improved team productivity through coaching and mentoring. Contact: (Sales Department) Johannesburg +27-11-431-****
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Allen Glen High School
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NQF Level 4 - Matric
Diploma Pass
PSIRA Registered
Grade E, D & C Security Certifications
Firearm Competency (Business & Personal)
Listener & Online Intelligence (CIMMS)
AxxonNet / Axxon One
Hikvision Systems (LPS)
Dahua Systems
Vuma Cam Systems
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Teams
Office 365
Data Capturing
Report Writing
CCTV Monitoring Systems
Fleet Tracking Systems
Operational Reporting
Digital Communication Platforms
EDUCATION
NationalSeniorCertificate(Matric)
CERTIFICATIONS
TECHNICAL SKILLS
For Original Certificates please request.
Contact this candidate