Remote Customer Service Representative

Shaniya Jones

404-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

Reliable and motivated professional with experience in security, customer service, retail, and package handling. Strong communication, scheduling, computer, data entry, and customer service skills. Able to work independently or as part of a team while providing dependable and professional service. EDUCATION

South Atlanta High School

High School Diploma

Georgia State University

Attended for one year

WORK EXPERIENCE

Dynamic Security

Security Officer February 2025 – June 2026

• Monitored assigned areas to maintain a safe and secure environment.

• Assisted with security procedures and responded to incidents.

• Communicated professionally with employees, visitors, and the public.

• Completed reports and followed company policies and procedures. Signs and Wonders

Customer Service Representative January 2023 – January 2025

• Assisted customers with questions, concerns, and service needs.

• Answered calls and provided accurate information.

• Scheduled appointments and maintained customer information.

• Used computer systems for data entry and updating customer records.

• Provided friendly and professional customer service. FedEx

Package Handler November 2024 – February 2025

• Sorted and handled packages in a fast-paced warehouse environment.

• Loaded and unloaded packages safely and efficiently.

• Followed safety procedures and company guidelines.

• Worked with team members to meet daily productivity goals. Kroger

Cashier January 2022 – August 2022

• Operated cash register and processed customer transactions.

• Assisted customers with purchases and questions.

• Handled cash and card payments accurately.

• Maintained a clean and organized checkout area.

• Provided friendly customer service.

SKILLS

Customer Service • Scheduling • Computer Skills • Data Entry • Appointment Scheduling • Communication • Cash Handling • Problem Solving • Time Management • Security & Safety Awareness • Teamwork • Fast-Paced Work Environments

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