Customer Service and Pharmacy Help Desk

Isis Johnson

Durham, NC ***** +1-919-***-**** ************@*****.***

Professional Summary

Experienced customer service representative with proven capability to troubleshoot and resolve issues efficiently. Committed to providing high-quality customer care to create a positive experience for customers. Maintains a tremendous level of professionalism, reliable, and able to perform duties with minimal supervision. Willing to relocate: Anywhere

Willing to relocate to: Durham County, NC

Work Experience

Pharmacy Help Desk

Valeris Raleigh, NC

July 2025 to Present

I work from home and I help pharmacy and patient their prescription cards. I have multiple different programs and prescription.

Customer Service Representative

Walgreens Durham, NC

March 2021 to Present

Listening to customers' concerns and handling complaints and returns. Operate cash registers, stock shelves, and perform cleaning duties while at work. Recommend and help locate merchandise based on customers desires. Customer Service Representative

The Home Depot Durham, NC

December 2020 to March 2021

Assisted customers with online orders for pick up. Prepared items for Curbside delivery.

Checked out customers at the end of their shopping experience. Education

Web (Associate Degree)

Durham Technical Community College Durham, NC

April 2021 to Present

High school diploma or GED

Northern High School Durham, NC

August 2010 to June 2014

Skills

Driving Teamwork Product management Google Docs Microsoft Outlook Microsoft Word MS Office Proficient Inside sales Communication skills Leadership team motivation Telemarketing Medical terminology Outside sales Computer operation Door-to-door Sales and Service Support Organizational skills Bookkeeping Data entry Customer acquisition IT English SharePoint Microsoft Dynamics Navision Field sales Insurance products customer support Managed care Upselling Microsoft Excel Problem Solver Coffee experience Sales Time management CRM software Superior Organization Skills Legal administrative experience Conducting sales calls Front desk Office management B2C Multitasking Phone canvassing Computer literacy Customer service Windows Customer support Management Project monitoring Account management Food service Federal Aviation Regulations Food handling Microsoft Office Effective Team Player Rent roll report preparation Computer skills Leadership Cash handling Typing Phone etiquette Process improvement Fair Housing regulations Negotiation Lead generation Critical Thinking Canvassing Attention to detail Client interaction via phone calls Certifications and Licenses

Driver's License

Property & Casualty License

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