Data Entry and Customer Support Specialist
Resume:
Stephannie Opstad
******************@*****.***
Mesa, AZ 85201 (Open to Remote)
Professional Summary
Adaptable and dedicated focused data entry assistant with communication skills and customer services experience. Skills include note taking, problem solving, and customer service satisfaction.
Employment
Global Payments Inc. Heartland
November 2024-October 2026
● Provided customer support for payment processing and other merchant service products.
● Assisted with merchant account request updates and paperwork requests and retention.
● Verified and confirmed statement details, and other financial.
● Provided guidance on the login portal and its application details. Global Payments Inc. TSYS
November 2022-November 2024
Tech I
● Provided technical assistance on various models and manufacturers for payment processing purposes.
● Provided password resets, assisted with file account updates and point of sale software downloads.
● Verified data and confirmation of funding.
● Collaborated with department teams to assist with merchants with account update requests.
● Assisted with charge back disputes by providing resources and actions needed. Insight Global - Remote- Mesa, AZ
October 2020 to April 2022
Patient Care Coordinator
● Inbound costumes service obtaining patient demographics and insurance information.
● Collaborated with other team departments for clarifications and resolutions on behalf of the patients for billing inquiries, logistics, and insurance coverage.
● Reviewed medical referrals with patients and scheduled specialty pharmacy mail mail order deliveries.
24-7 Intouch Contact Center - Mesa, AZ
September 2017- March 2020
Customer Service Representative
● Provided customer service by understanding the customers needs and provided appropriate resolution regarding vehicle warranty, recalls, and potential buyers.
● Utilized various software platforms and indeed data entry and case notes taking and handling accurately.
Medix Staffing Solutions, Scottsdale, AZ
February 2014 - Aug 2014, Hired by Rev MD, Scottsdale, AZ Account Representative
● Made appropriate patient notes and coding by reading and interpreting medical insurance denials.
● Utilized strong assessment skills to determine necessary coding for patient insurance denials.
● Documented other related correspondences and properly scanned documents into select regions.
Walmart, Mesa AZ
June 2012- July 2017
Sales Associate
● Provided exceptional customer service to differentiate and promote the company's brand.
● Utilized CAP ! abilities by demonstrating inventory control and ordering products. Doris & Company, CPAs
October 2008 -June 2012
Front Office Administrative Assistant
● Greeted clients and responded to incoming phone calls and emails.
● Entered data entry for monthly billing and quarterly reports into Quickbooks and prepared packets for clients.
● Prepared yearly and quarterly tax returns.
Focus Market Research, Minneapolis, MN and Scottsdale, AZ May 1986-January 2002
Administrative Assistant
● Interviewed respondents for market research on medical, consumer, and executive levels.
● Scheduled client reservations, and confirmed both client and respondent appointments.
● Prepared tables and graphs for client reports by summarizing the verified information and data.
Education
St. Mary’s College, Winona, MN
Bachelor of Arts, Human Services
References For Stephannie Opstad
Global Payments
Phone: 770-***-****
Insight Global
1224 Hammon Drive
Atlanta, GA 30308
Contact: Clayton Carr
Phone: 1-800-***-**** (218290
24-7 Intouch Contact Center
1302 S. Country Club Dr.
Mesa, AZ 85210
Contact: HR
Phone: 1-800-***-****
*Medix Staffing Medix
7135 E, Camelback RD #205
Scottsdale, AZ 85251
Contact Molly Jarvis
Phone: 1-866-***-****
Walmart
857 N Dobson Rd.
Mesa, AZ 852**-*****
Contact: HR
Phone: 1-800-***-**** (1)
Doris & Company, CPAs
Mesa, AZ
Contact”: Rhonda Hickman, CPA
Phone:
Contact this candidate