HR-Integrated IT Content & Support Administrator
Resume:
WENDY ROSE BOICE
IT Content/Support Administrator
CONTACT
540-***-**** (Cell)
*******@*****.***
Front Royal, VA 22630
LinkedIn Profile:
www.linkedin.com/in/wendyrboice
SKILLS SUMMARY
Proficient in a diverse range of software and programs, including:
- Acrobat 8 Professional, EmployerEServices, E-Verify
- HRIS (HR Pyramid, SharePoint, PRISMHR)
- Liberty Mutual, MassMutual, MetLink, SkillSoft, SuccessFactors, Time-Ade
Skilled in utilizing these tools to streamline operations, manage employee benefits, and ensure efficient content delivery and IT support within organizational frameworks
EXPERIENCE
C2 ESSENTIALS, INC (2007 - 2025)
IT Admin - Web Content Coordinator - IT Content/Support Administrator
2009 – 2025
(On-site)
March 2025 to September 2025 Remote
Utilized in-house HRIS application to:
- Create new client accounts, documents, and announcements.
- Load PDFs and other documents into content portal.
- Configure employee benefit enrollments.
- Test and verify content functionality before publishing to production.
- Provide support and troubleshoot portal issues, collaborating with HR and Payroll.
- Created and maintained SOP documentation for multiple departments.
- Managed client manager accesses and assisted with internal IT tasks including printer maintenance and VOIP phone system management.
PRIOR TO C2 ESSENTIALS
Barber & Ross Company
HR Coordinator/Back-up Payroll
2004-2006
The Orkand Corporation
HR Assistant
2000-2003
Ceridian Benefit Services
(Formally ABR Benefit Services)
Supervisor – Major FSA Accounts Coordinator
1997-2000
City of Manassas
Utilities Dispatcher
1993-1996
Health & Rehabilitation Services
State of Florida
In-take Supervisor for Aid to Families with Dependent Children/Food Stamps
1987-1990
EDUCATION
Laurel Ridge Community College
2021 _ Present
Studies Certificates, Computer and Information Technology
Computer Science Generalist CSC
Outstanding Achievement in Computer Science Award
University of Tampa
BS, Criminology
Training Certificate
Identifying and Safeguarding Personally Identifiable Information (PII)Training (Completed 5/20/2024)
Cyber Awareness Challenge Training (Completed 4/23/2021)
Background Check
(Volunteer Positions)
Operation Homefront -2009
Operation Christmas Child (Samaritan’s Purse) – 2022
Hope for Appalachia - 2025
Manager of Facilities, Front Desk & Activities Coordinator
2015 - 2025
- Directed Facilities Administrator duties including inventory tracking and supply ordering.
- Trained and supervised Reception/Front Desk employees and provided backup receptionist duties as required.
- Served as Safety Warden overseeing safety protocols.
- Unofficial Title of Activities Coordinator in charge of Employee recreational programs.
Administrator Coordinator – HR / Recruiting
2008-2009
- Managed data entry, benefit processing, and file updates.
- Audited and maintained benefit enrollments and assisted in preparing Annual Open Enrollments.
- Created and revised SOPs for HR, Payroll, and Recruiting departments.
- Sourced candidates and maintained contracts for third-party services.
Payroll Specialist
2007-2008
- Processed weekly, biweekly, semi-monthly, and monthly payrolls for multiple clients.
- Managed new hire records, terminations, garnishments, and benefits changes in HR Pyramid Data System.
- Audited and maintained accrual records across payroll systems.
- Provided timely and accurate customer service to clients and employees regarding payroll inquiries.
- Trained new Payroll Specialists.
VOLUNTEER EXPERIENCE
Reynolds Memorial Baptist Church
2009 – Present
Youth, WMU, Child Care,
Samaritan’s Purse OCC Project Leader, OCC Drop-Off Location Leader.
Facebook Admin for Grounded – Coffee House
WMU Treasurer
Operation Homefront
2009 – 2014
Area Coordinator and Social Media Coordinator
Riverfront Christian School
2004-2016
Team Mom: Soccer/Basketball/Volleyball
Front Royal Christian School
2016 – 2018
SPA (Staff/Parent Association) Member
Team Mom: Soccer/Basketball/Volleyball
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