Healthcare Program Resource Analyst & Specialist

Celina Lopez

********@***.*** • 626-***-****

Education

CALIFORNIA STATE UNIVERSITY OF LOS ANGELES Los Angeles, CA Master of Public Administration

December 2025

CALIFORNIA STATE UNIVERSITY OF LOS ANGELES Los Angeles, CA Bachelor of Science, Business Administration with an emphasis in Management May 2024 Relevant Courses: Comparative Healthcare Organizing; Leadership and Management in Healthcare Environments; Healthcare Regulation and Ethics

PASADENA CITY COLLEGE Pasadena, CA

Associate of Science, Business Administration June 2022 Associate of Arts, Political Science

Associate of Arts, Law, Public Policy, and Society Public Service Experience

CALIFORNIA DEPARTMENT OF CORRECTIONS AND REHABILITATION Corona, CA California Institution for Women State Prison, Resource Analyst II 07/2025 – Present Served as the Resource Analyst supporting the Whole Person Care Program at California Correctional Health Care Services, responsible for independently planning, developing, implementing, and evaluating nursing program operations. Provided expertise in data collection, analysis, reporting, and process improvement to enhance operational efficiency and compliance with departmental policies. Facilitated training, developed procedures, and acted as a liaison among institutional partners, community clinics, and internal stakeholders, coordinating programmatic activities and supporting presentations and team efforts. Contributed to budget planning, project management, and technical assistance while ensuring continuous improvement and effective communication across multidisciplinary teams.

CALIFORNIA DEPARTMENT OF CORRECTIONS AND REHABILITATION Lancaster, CA California State Prison-Los Angeles County, Health Program Specialist I 08/2024 – 07/2025 Led the development and implementation of a healthcare performance measurement system to drive quality improvement, set goals, and evaluate outcomes. Analyze performance data, ensure regulatory compliance, and support facility licensing and staff credentialing. Oversee quality committees, apply improvement tools like root cause analysis and Lean Six Sigma, and coordinate corrective actions. Provide staff training and guidance on standards and policies, promoting understanding and engagement in continuous improvement processes. CALIFORNIA DEPARTMENT OF CORRECTIONS AND REHABILITATION Lancaster, CA California State Prison-Los Angeles County, Health Program Manager I (Acting) 05/2024 – 06/2025 Supervise and support the development and implementation of a healthcare performance measurement system to identify priorities for quality improvement, establish performance goals, and evaluate outcomes. Review and validate performance data from dashboards, audits, and inspection reports, providing recommendations based on findings. Monitor appropriate utilization of services, cost efficiency, and compliance with licensing and regulatory standards. Oversee preparation for facility licensing surveys and ensure staff maintain required licensure and credentialing. Develop quality indicators and lead quality improvement committees using tools such as root cause analysis, process mapping, and Lean Six Sigma. Coordinate corrective actions for adverse quality trends, conduct training on relevant standards and policies, and contribute to maintaining compliance with the Quality Management and Patient Safety Programs. Influence positive results on staff while explaining the modified process of improvement.

CALIFORNIA DEPARTMENT OF CORRECTIONS AND REHABILITATION Corona, CA California Institution for Women State Prison, Contract Analyst I & II 01/2021 – 08/2024 Manage institutional and statewide contracts totaling up to $2.6 million, process invoices and reports, and oversee temporary clinical staff. Lead Joint Commission-accredited subcommittee meetings and implement new standards and performance elements. Support audits from CDPH, OIG, and The Joint Commission, and coordinate preventative maintenance and facility operations. Serve as liaison for clinical registry staff, verifying credentials, processing background checks and gate clearances, and handling corrective actions and end-of assignment documentation.

CALIFORNIA DEPARTMENT OF CORRECTIONS AND REHABILITATION Corona, CA California Institution for Women State Prison, Case Records Technician 02/2019 – 10/2020 Responsible for scanning documents into individual inmate records, analyzed reports collected from other State and Federal departments, scheduled transportation for inmates to other statewide facilities, and provided documents to the local District Attorney.

CALIFORNIA DEPARTMENT OF CORRECTIONS AND REHABILITATION Chino, CA California Institution for Men State Prison, Office Technician (Typist) 02/2018 –02/2019 Scheduled dental appointments for inmates, assisted the dentists and hygienists on preferred patient schedules, and collaborated with multiple disciplines on the transfer of inmates. CALIFORNIA DEPARTMENT OF CORRECTIONS AND REHABILITATION Blythe, CA Ironwood State Prison, Office Technician (Typist) 11/2015 - 12/2018 Scheduled dental appointments for inmates and assisted dentists and hygienists on preferred patient schedules. Scribed for department subcommittee, ordered office supplies, reviewed monthly timesheets, prepared clinical working schedule, and collaborated with custody on cross-yard treatment during construction. Other Experience

ACS SECURITY Bel Air, CA

Dispatcher 05/2015 – 10/2015

Provided great customer service, answered multiple lines, called customers regarding alarm signal received, and assisted with system urgencies (bypassing the system, etc.). Dispatched company officers via radio and data entry, prepared extra patrol and vacation watch for upcoming days, filing, and copying. Skills

• MS Suites • BIS

• SAP • Prodogio

• QuickBooks • MAS 2000

• Phoenix Software • Data Entry

• Accounts Payable • Accounts Receivable

• Invoicing • Microsoft Suite

• Google Suite • Outlook

• Teams • Zoom

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