Hotel Guest Relations & Customer Service Manager

Yash Toraskar

Customer handling

Contact

+9] 937-***-****

Goregaon West, Mumbai,

Maharashtra India -400104

u

@ ***********.***@*****.***

Career Goal

To join a reputed international cruise

line as a Guest Services Associate and

deliver world-class hospitality services

while continuously growing and

advancing within the cruise industry.

+ Skills

Positive attitude

Excellent interpersonal skills

Quick learner

Ability to work under pressure

Adaptable to multicultural

environments

Professional appearance and

customer-focused approach

Education

MTS Khalsa High School. Passing Year2017

SSC - MUMBAI

Vidya Vikas Universal college of science

and commerce. 2017 - 2019

HSC -I2th - science

== Experience

@ Amazom logistics June2023 - January 2024

logistics executive.

Managed inventory operations.

Performed product picking and packing.

Maintained inventory accuracy and productivity.

Worked efficiently in a fast-paced warehouse environment.

Teleperformance - Contract for IHCL (Indian

Hotels Company Limited) /Taj Hotels — February 2024 -

March 2025

Customer Relationship

Manager - Hotel Operations

Managed guest relations and customer service within designated

hotel areas, including the garden and swimming pool areas,

ensuring a comfortable and positive guest experience

Handled guest queries, requests, feedback, and complaints

professionally, providing timely resolutions and escalating complex

issues to the concerned manager.

Coordinated and supervised cleaning and housekeeping staff to

ensure cleanliness, hygiene, and proper maintenance of guest

areas.

Plix life (Satiya neutraceutical) April 2025 - August 2026

Customer service executive.

Handled customer queries through phone, email, chat, and social

media, ensuring a high level of customer satisfaction.

Assisted customers with product information, order placement,

delivery status, returns, exchanges, refunds, and payment-related

concerns.

Tech Mahindra - Rogers Feb 2026 - june 2026

Customer relationship manager

Customer-focused professional with over 3 years of experience in

customer service, guest handling, complaint resolution, booking

assistance, and upselling. Passionate about delivering exceptional

guest experiences and maintaining high service standards. Seeking

a Guest Services Associate position on an international cruise ship

where can contribute my communication skills and hospitality

mindset while building a successful career in the cruise industry.

Languages.

English - Fluent

Hindi — Fluent

Marathi — Native

Contact this candidate