Technical Support & Real Estate Sales
Resume:
IF
IAN FRANCIS
******************@*****.*** 404-***-**** Locust Grove, GA 30248
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Leasing and Sales
Property Management
Sales and Marketing Strategy
Networking and Prospecting
New Home Sales and Consulting
Property Research
Verbal and Written Communication
Property Improvements
Terms Review and Enforcement
Buyer and Seller Representation
Purchase Agreement Writing
Contract Preparation
Leads Prospecting
Sales Promotion
Adaptability and Flexibility
P&L Analysis
Marketing and Advertising
Software Updates
Document Review
Network Administration
Company policy adherence
Safety protocol
Forecasting ability
Document Management
Audit Support
IT service management
Network infrastructure updates
Device configuration
Project Management
Data Collection
Problem-solving skills
Web development
Presentations
Business Intelligence
Task Prioritization
Arise Atlanta, GA
Help Desk Associate
04/2022 - Current
Answered incoming calls, emails and chats to provide technical assistance and troubleshooting.
Resolved customer complaints regarding technical problems with products or services in a timely manner.
Provided support for hardware, software, networking, mobile devices and other technology related issues.
Assisted customers with setting up new accounts on the company's website and applications.
Created user accounts in Active Directory and granted access rights accordingly.
Updated existing documentation based on changes made in the environment over time.
Opened service tickets for clients, documenting user information and description of problem.
Assisted customers with instructional support and product Summary
Skills
Experience
troubleshooting.
Supported customers with password resets and account customization. Initiated shipments to send equipment to clients and tracked return shipments.
Used remote login tools to assist clients with technical and product questions.
Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Supported customers with online billing, access and account issues. Maintained positive working relationship with fellow staff and management.
1st Class Realty Premier Atlanta, GA
Licensed Realtor
08/2016 - Current
Negotiated contracts and educated sellers and buyers about legal disclosures.
Managed real estate transactions from initiation to closing. Represented buyers and sellers in major real estate transactions. Generated list of properties to meet specific client needs. Promoted sales through advertising, open houses and Multiple Listing Services.
Established positive flow of communication with clients, banks and attorneys to foster seamless property transactions. Hosted property tours and open houses to generate property interest and network with potential clients.
Scheduled home viewings with potential buyers.
Analyzed market statistics to identify trends and evaluate current property listings.
Accompanied buyers during property inspections.
Maintained current and accurate CRM database of prospective customers. Evaluated mortgage options to help clients obtain financing at best rates and terms.
Promoted listings on social media and print advertisements. Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.
Performed profit and loss analysis and ROI assessment for purchases of income properties.
DeVry University Downers Grove, IL
Certificate in Information Technology
03/2024
DeVry University Downers Grove, IL
Bachelor of Science in Technical Management
06/2006
Education and Training
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