Customer Service and Dispatch Operations Support

TALISHA McCORBIN

CUSTOMER SERVICE OPERATIONS ADMINISTRATIVE SUPPORT

Charlotte, NC 980-***-**** ***************@*****.*** PROFESSIONAL PROFILE

Dependable and personable professional with 10+ years of experience across customer service, retail, operations, dispatch, administration, and team support. Proven ability to work with customers, handle competing priorities, maintain accurate records, solve problems, and support fast-paced teams. Seeking a part-time daytime role in customer service, retail, cafe, front desk, or administrative support.

PROFESSIONAL EXPERIENCE

Lead Dispatcher Nov 2020 - Present

US Foods

• Lead night-shift dispatch operations and coordinate drivers, routes, and daily workflow.

• Communicate with drivers, customers, coworkers, and leadership to resolve service and operational concerns.

• Prepare and verify route paperwork, manifests, invoices, load sheets, logs, and other documentation.

• Manage multiple priorities and time-sensitive issues while maintaining accuracy and professionalism.

• Train and support team members and assist with administrative and operational needs. Dispatcher May 2018 - Nov 2020

SYGMA Network

• Coordinated daily dispatch operations and supported drivers throughout their routes.

• Prepared paperwork and maintained accurate records and compliance documentation.

• Communicated with customers, drivers, and team members to resolve delivery and service issues.

• Balanced multiple responsibilities effectively in a fast-paced environment. Cashier / Customer Service Associate 2006 - 2012

Food Lion

• Provided friendly front-end customer service and assisted customers with purchases and questions.

• Operated cash register/POS system, processed cash and card transactions, and handled payments accurately.

• Bagged purchases, supported stocking and front-end organization, and maintained a clean checkout area.

• Worked efficiently during busy periods while providing courteous and dependable service. Cleaning Specialist Seasonal Apr 2015 - 2019

Stadium Clean

• Maintained seating areas, concourses, restrooms, and other high-traffic public spaces.

• Restocked supplies, collected trash, and followed sanitation and safety procedures. Cleaning Specialist Aug 2012 - 2017

Sunshine Cleaning

• Performed facility cleaning, laundry, housekeeping, and general support duties.

• Maintained organized, sanitary, and guest-ready spaces while completing assignments on schedule. CORE SKILLS

Customer & Retail

Customer Service • Cash Handling • POS/Register •

Front-End Support

Office & Operations

Administrative Support • Data Entry • Microsoft Office • Documentation

Work Style

Reliability • Multitasking • Organization • Time Management Team Support

Communication • Leadership • Problem Solving • Cleaning & Sanitation

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