Senior Salesforce Application Architect (Health Cloud)

Pratibha Pradhan

Salesforce Application Developer Senior Consultant Health Cloud & Financial Services Cloud Seattle, WA +1-206-***-**** **********@*****.*** pratibha-pradhan-87b8a490 Trailblazer Portfolio SUMMARY

Salesforce Application Architect with 10 years delivering enterprise CRM platforms across Health Cloud and Financial Services Cloud at Deloitte, HCL, and Accenture — processing $1.2B+ in loan transactions and reducing clinical workflow effort by up to 50% for Fortune 500 clients. Expert in end-to-end solution architecture, complex Apex and LWC pro-code development, enterprise integration design, and HIPAA-compliant Health Cloud implementations. Hands-on with Agentforce, Prompt Builder, and Einstein Trust Layer for AI-driven automation. Proven technical leader of teams up to 9 developers, engaging directly with client CTOs and CIOs from architecture through delivery.

CERTIFICATIONS

2025 Platform Integration Architect 2022 Dev Lifecycle & Deployment Architect 2021 Application Architect 2021 Data Architect 2021 Sharing & Visibility Architect 2021 Platform Developer II 2017 Platform Developer I 2017 Platform App Builder 2017 Salesforce Administrator PROFESSIONAL EXPERIENCE

Deloitte Consulting · Specialist Senior Salesforce Application Architect Oct 2022 – Jan 2025 Health & Life Sciences · Health Cloud · LWC · Copado DevOps · Care Program Management, Benefits Verification & Claims

• Architected an enterprise-scale Salesforce Health Cloud solution for a leading pharmaceutical client, defining the target- state architecture for Care Program Management, Benefits Verification, Prior Authorization, and Claims processing serving patients across multiple U.S. states.

• Designed a canonical Clinical Data Model aligned with ICD-10, CPT, HCPCS, and NDC standards, enabling in- teroperable payer integrations, eliminating manual transformation layers, and ensuring HIPAA-compliant data governance.

• Led the API-led integration strategy connecting Health Cloud, Converge Health Connect, payer systems, and third-party healthcare platforms using REST APIs, asynchronous processing, and enterprise integration patterns, reducing Benefits Verification turnaround by 40%.

• Established a scalable layered application architecture (LWC Apex Controller Service Domain Integration) with reusable frameworks, Trigger Framework, Queueable Apex, and Platform Events to support high-volume healthcare workflows while ensuring governor limit compliance.

• Designed Patient 360 Engagement, Medication Management, and Insurance modules using Lightning Web Compo- nents and metadata-driven business rules, improving care coordinator productivity by 30% and reducing manual processing effort by 50%.

• Defined enterprise security and governance standards by implementing HIPAA-compliant sharing, CRUD/FLS enforcement, Shield encryption, audit logging, Named Credentials, and secure integration patterns — adopted as the organizational security baseline across all environments.

• Guided cross-functional development teams in adopting Copado-driven CI/CD practices, providing technical over- sight for deployment planning, merge conflict resolution, release governance, and production deployments, accelerat- ing release cycles from 2 weeks to 3 days across DEV, SIT, UAT, and PROD.

• Provided technical leadership by driving solution design, architecture reviews, code quality, performance optimization, and mentoring 8 developers, maintaining zero Sev-1 production defects over 18 months while collaborating with enterprise architects, product owners, and cross-functional teams. Deloitte Consulting · Specialist Senior Salesforce Application Architect Nov 2021 –Oct2022 Commercial Investment Banking · Salesforce + nCino · FileNet · Jenkins CI/CD · Loan Origination & Enterprise Integration

• Led a team of 9 Salesforce developers, driving solution design, technical decisions, sprint execution, and stakeholder collaboration for a $500M+ commercial lending platform.

• Designed Salesforce Loan Origination solutions and enterprise integrations with Mercurio and FileNet, enabling real-time synchronization of 15,000+ monthly loan transactions, secure document management, and audit-ready loan processing.

• Developed reusable Apex frameworks, Lightning Web Components, and event-driven solutions to streamline loan processing workflows, improve pipeline visibility for loan officers, and reduce loan processing time by 35%.

• Guided development teams in adopting Git and Jenkins-based CI/CD practices by providing technical support for branching strategies, deployment planning, merge conflict resolution, and release management, improving deployment velocity by 60% across DEV, QA, UAT, and PROD.

• Mentored developers through solution reviews, code reviews, and Salesforce best practices, promoting scalable, maintainable solutions and consistently delivering high-quality releases. Deloitte Consulting · Senior Consultant Salesforce Application Architect Feb 2019 – Sep 2021 Small Business & Commercial Banking · nCino · LWC · Batch Apex · PPP, Treasury Management & COE Integration

• Paycheck Protection Program (US SBA): Architected Salesforce integration with the federal SBA portal, leading a 6-member team to process ~12,000 loans totalling ~$1.2B at 6 the prior processing speed via a 7-API Do- cuSign–Salesforce–SBA callout chain.

• Designed end-to-end loan automation with Salesforce–DocuSign integration, processing ~10,000 loans 5 faster and generating significant incremental annual revenue for the client.

• Treasury Management Onboarding: Designed nCino product mapping, quote calculation, and treasury service routing; built a standardised Trigger Handler Framework with global utility classes adopted by 25 developers across multiple verticals.

• COE Integration: Architected and delivered 2-way REST integration between the bank’s core database and Salesforce, owning the full lifecycle from requirements through production deployment. HCL Technologies · Salesforce Consultant Jan 2018 – Jan 2019 Quote to Cash · Sales Cloud · Aura · Triggers · REST API · Lightning Events · Energy Sector

• Built custom Lightning components for Sales Cloud quote and pricebook management, overriding standard Salesforce UI with Lightning Out, PDF generation, and trigger-driven REST integrations.

• Engineered Aura components enabling multi-product selection and one-click quote and pricing PDF generation, eliminating multi-step manual quoting effort for the sales team. Accenture Solutions Pvt Ltd · Salesforce Application Development Engineer Mar 2015 – Jan 2018 Treasury & Digital Analytics · UK Banking Client · Campaign Management · Aura · REST API · Batch Apex · PostgreSQL

• Delivered full-stack Salesforce customisation across treasury and campaign management modules including REST API integrations, batch Apex ETL, sharing model design, and approval process automation.

• Designed SQL-based ETL transformations for Greenplum/PostgreSQL pipelines enabling Tableau dashboard reporting for digital analytics across transactional banking data. ARCHITECTURE PORTFOLIO

Agentforce Patient Intake & Care Coordination Platform · Independent Project 2025 – Present Health Cloud · Agentforce Agent Builder · Prompt Builder · Einstein Trust Layer · Apex · LWC · REST API

• Architected an autonomous Agentforce platform for patient intake using custom Apex actions for history retrieval, Flow actions for case creation and care team routing, and external REST API actions for EHR system integration.

• Built Field Generation and Flex prompt templates grounded in live Health Cloud data; rendered AI-generated care plans inline on Case record pages via a pro-code LWC component invoked through Apex.

• Configured Einstein Trust Layer with PII masking, audit trail logging, and zero-data-retention patterns for HIPAA- aligned AI governance; deployed a data-triggered agent for autonomous escalation handling and clinical note generation.

Agentforce Clinical Research Agent · Independent Project 2025 – Present Agentforce · Multi-Agent Architecture · Prompt Builder · Data Cloud · RAG · Apex · Flows · Knowledge Articles · REST API

• Built a Salesforce Agentforce-powered Clinical Research Agent using a multi-agent architecture, Prompt Builder, Data Cloud, RAG, Apex, Flows, Knowledge Articles, and REST API integrations to automate clinical trial discovery, eligibility evaluation, enrollment support, and AI-assisted research responses from trusted enterprise data sources. AI-Powered Image Intelligence Solution · Independent Project 2025 – Present Salesforce · Google Cloud Vision API · LWC · Apex Callouts · ContentVersion · Custom Objects

• Built an AI-powered image intelligence solution integrating Salesforce with Google Cloud Vision API, allowing users to upload images against Account records and automatically generate classification insights; implemented an LWC-based user experience, Apex callout services, Salesforce ContentVersion file processing, Base64 image conversion, and custom object storage to persist AI-generated results for reporting and future analytics. Real-Time Stock Market Event Integration · Independent Project 2025 – Present Salesforce · Platform Events · Finnhub WebSocket · Node.js · JWT Auth · Experience Cloud · LWC

• Architected a real-time event-driven Salesforce integration solution that ingests market data from Finnhub WebSocket through a Node.js relay and publishes updates into Salesforce Platform Events using JWT-based authentication; built Apex event processing, a custom data model, and Experience Cloud LWC components to persist and display live stock price updates while applying bulk processing, authentication, and guest user access considerations. SKILLS

Salesforce Health Cloud, Financial Services Cloud, Sales Cloud, Service Cloud, nCino, Experience Cloud AI & Agentforce Agentforce Agent Builder, Prompt Builder (Field Generation, Record Summary, Flex), Einstein Trust Layer, Data-Triggered Agents, Headless Agent API, Custom Apex & Flow Actions, Agent- force for Developers

Development Apex (Sync & Async), LWC, Aura, Trigger Framework Design, Batch Apex, Scheduled Jobs, SOQL, SOSL, JavaScript, CSS, Lightning Data Service

Integration REST & SOAP APIs, Event-Driven Architecture, API-First Design, Enterprise Integration Frame- work, FileNet, DocuSign, Salesforce Data Cloud, ICD-10, CPT, NDC DevOps Copado, Git, Jenkins, SFDX, Salesforce DevOps Center, ANT, BitBucket, CI/CD Pipeline Architec- ture

Architecture Enterprise Solution Architecture, TOGAF-aligned Design, HIPAA Compliance, Architecture Decision Records, AI Governance & Trust Layer, Security & Sharing Model Design AWARDS & RECOGNITION

• Green Hoodie Award — Deloitte Consulting’s most prestigious technical leadership award for outstanding achievement in technology, mentorship, and innovation. • Multiple Applaud and Spot Awards for exceptional project delivery at Deloitte. • Star of the Month (multiple) at Accenture Solutions.

EDUCATION

Bachelor of Technology, Electronics & Communication Engineering — 76% (Honours) 2010 – 2014 Noida Institute of Engineering & Technology, Greater Noida, India

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