Versatile Customer Service and Caregiver

Karen Mullan

Wichita Falls, TX ***** +1-936-***-**** ***************@*****.***

Professional Summary

Dependable and compassionate professional with 10+ years of experience across customer service, sales, housekeeping, and caregiving. Known for creating positive experiences for customers and team members alike, with strong communication, problem-solving, and multitasking skills. Adaptable and quick to learn new systems and procedures, with a passion for helping people and maintaining organized, welcoming environments. Currently pursuing a degree in Medical Billing & Coding to expand administrative and healthcare knowledge. Open to opportunities in customer service, administrative support, hospitality, and more.

Work Experience

Dasher/Delivery Driver

DoorDash Wichita Falls, TX

October 2025 to Present

• Pick up and deliver customer orders promptly and accurately

• Use GPS and in-app tools to plan efficient delivery routes

• Communicate with customers and merchants to resolve issues and ensure satisfaction

• Follow all traffic laws and safety protocols while driving

• Keep detailed records of completed deliveries through the DoorDash app

• Provide professional, friendly service to maintain high customer ratings PCA Personal Care Assistant

Elara Caring Wichita Falls, TX

April 2025 to January 2026

• Provided personalized care and assistance to patients, ensuring their comfort and well-being

• Maintained a clean and safe environment for patients by regularly sanitizing equipment and living areas

• Offered emotional support and companionship to patients during difficult times or periods of isolation Cashier/Customer Service

Zippy Shell Kilgore, TX

October 2014 to October 2019

• Assisted customers with patience and empathy, ensuring their needs were met with care.

• Provided guidance and support to new team members, similar to assisting individuals in daily tasks.

• Educated individuals on available community resources and services, similar to guiding patients in care settings.

• Developed strong communication skills to listen, understand, and respond to people’s needs effectively.

• Ensured cleanliness and organization, promoting safety and comfort. Cashier/Customer Service

Stripes Convenience Stores Mount Enterprise, TX

December 2013 to August 2014

• Assisted customers with patience and empathy, ensuring their needs were met with care.

• Trained new hires on proper cash handling procedures, company policies, and customer service standards.

• Provided guidance to customers on loyalty programs, promotions, discounts, or special offers available at the store.

• Developed strong communication skills to listen, understand, and respond to people’s needs effectively.

• Maintained a clean and organized checkout area.

Retail Sales Associate

Sears Lufkin, TX

January 2012 to January 2013

• Provided exceptional customer service, ensuring a positive shopping experience for all customers

• Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions

• Maintained accurate inventory records and conducted regular stock checks to prevent out-of-stock situations

• Assisted in the training of new sales associates, providing guidance on company policies and best practices

• Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift

• Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction and repeat business

• Participated in regular product knowledge sessions to stay updated on new arrivals and promotions

• Developed strong understanding of products' features, enabling effective communication with customers

• Proactively approached customers on the shop floor, offering assistance and personalized recommendations

• Maintained cleanliness and organization of assigned areas within the store

• Managed multiple tasks simultaneously during busy periods while maintaining attention to detail

• Processed returns/exchanges efficiently according to company policies

• Served as a brand ambassador by embodying the company's values and promoting its image

• Demonstrated proficiency in operating point-of-sale systems for efficient checkout process

• Increased customer satisfaction by resolving product-related issues in a timely and satisfactory manner

• Collaborated with team members to achieve daily sales targets, fostering a positive work environment

• Assisted in inventory management, including receiving and restocking merchandise

• Provided feedback to management regarding customer preferences and trends

• Maintained knowledge of current promotions, discounts, and special offers

• Demonstrated exceptional problem-solving skills when handling difficult customers or situations

• Cultivated strong relationships with key clients, resulting in repeat business opportunities

• Mentored new hires to ensure smooth integration into the sales team

• Participated in regular training sessions to enhance product knowledge and selling skills

• Demonstrated flexibility by adapting quickly to changes in store procedures or priorities Housekeeping

Methodist Retirement Communities Lufkin, TX

August 2010 to September 2012

• Assisted elderly residents by maintaining a clean and organized living space, ensuring a comfortable and safe environment.

• Monitored and restocked essential hygiene and comfort items for residents, ensuring their well-being and personal needs were met.

• Used sanitation and infection control procedures to maintain a hygienic and safe living environment.

• Provided emotional support and assistance to residents by responding to their needs and requests with patience and compassion.

• Helped train new staff members in proper cleaning and resident care procedures, ensuring consistency in caregiving standards.

Education

Medical Billing & Coding (Undergraduate)

University of Phoenix-Online Campus

February 2024 to Present

GED

Angelina College Lufkin, TX

November 2010 to December 2010

Skills

iOS Data entry Technical support Driving Phone communication Senior care Microsoft Outlook Record keeping Task prioritization Supervising experience Multitasking Janitorial experience Dementia care Cooking Customer communication Personal Care Assistance (bathing, dressing, grooming) Companionship support Attention to detail Guest services Phone etiquette Microsoft Word Direct support Office management Medical terminology Written communication Client interaction via phone calls First aid Problem solving Housekeeping & Sanitation Caregiving

- Caregiving experience (11-15 years) Working with people with developmental disabilities Basic math Outdoor work Alzheimer's care In-home healthcare experience Infection Control & Safety Procedures Medical billing Emotional Support & Companionship Office experience Time management Typing Receptiveness to feedback Teamwork Compassionate Patient Care Clean workspace maintenance Experience with children Food service Independent living facility experience GPS Working with people with disabilities Patient care - Patient care experience (6-10 years) Elderly & Disability Support Electronic health records (EHR) management Home health Assisted living Computer skills Patients with cognitive disabilities Hair care QuickBooks Management Customer service Leadership Care facility infection control Transportation safety regulations Nursing home experience Customer relationship building Filing Ability to follow instructions Mobile devices PCA HIPAA Cleaning Microsoft Excel Creative problem- solving Technical support via email Clerical experience Writing skills Administrative experience Inventory control Grammar Experience

Languages

English

Certifications and Licenses

Trained & Mentored New Team Members

Helped onboard and support staff

Medical Billing & Coding (In Progress)

Completed Housekeeping & Sanitation Training

Ensured clean and safe environments for residents

Driver's License

Additional Information

Authorized to work in the US for any employer

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