Customer Service & Graphic Design Specialist
Resume:
Sarah B. Hanviriyapunt
*****@*****-**-***.***
Lanark, IL 61046
Profile
Hard-working quick study with an eye for detail seeks challenging part-time or full- time remote position in the customer service or communication fields. Has private home office. Laptop, dual monitors, headset, phone, color laser printer, scanner are available. Pleasant phone voice and many years of customer service experience with both inside and outside clients. “Can do” attitude and a pleasant, agreeable demeanor. Friendly, easy-going and always ready to help. Able to keep phone calls flowing and resolved quickly. Extensive graphic design knowledge and experience.
Experience
Customer Service Representative, Nationwide Outbound, September 2023- Present
Identify customer needs through active listening and displaying empathy. Use multiple computer systems to research and schedule essential services
(and in some cases, provide price points that meet the needs of the customer). Follow each client’s guidelines and protocols. Training from day one to become a fully-trained agent, trained to understand every account and handle every call and situation.
Handles plumbing, HVAC, electric, and other essential customer service and scheduling inbound calls, including answering questions regarding pricing and services offered. Manages phone calls with disappointed customers, and calls technicians as needed. Self-managed self-starter manages workload and has customer availability of at least 80%-85% throughout the day. Call quality averages 95% according to metrics from Call Source, for example, empathy, saying “please,” “thank you,” asking probing questions, etc. Owner and Business Manager, Hana Enterprises, LLC - October 2018 - Present
Designs, creates and publishes both print and web materials for professional clientele. Uses color theory methods to create artwork for the purposes of marketing and communications. Uses knowledge of RGB and CMYK/Hexachrome color systems to match web and printed colors. Use of Adobe Creative Suite 2023.
Creates, designs and performs Admin duties on Word Press pages, performs copywriting for press releases, copy editing for printed ads, business cards and stationery. Contacts printers and publishers on behalf of clients in order to obtain printing specifications and requirements for printing of ads and other media or marketing pieces.
Creates invoices and mails or emails to clients for payment. QuickBooks knowledge is also part of skill set.
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Freelance Graphic Designer, 2011 - October 2018
Completes a variety of marketing and media pieces for various clientele, including business cards, printed advertising, brochures, and press releases. Portfolio available by request.
Senior Graphic Labeling Designer, Baxter Healthcare Corporation, 2000-2011 Projects taken on have included large-scale operator's manuals (100+ pages, with photos and full-color design elements), drug labeling, device labeling, involvement in writing procedures and leading project teams for process improvement. Took on leadership position within team to create electronic mark-ups process for all labeling.
Project management, including participating on several cross-functional teams. Interface with various functions within Baxter, including Regulatory/Medical Vigilance, R&D, Quality and Clinical Affairs. Experience with FDA submission of drug labeling. Knowledge of CFR guidelines. CFR Part 11 compliance knowledge. Successfully completed LEAN/Six Sigma Green Belt curriculum, along with successful completion of exam (80% or higher required to pass). Proven ability to manage complex projects in parallel with one another. Understanding of IV and enteral pharmaceutical business and medical device business.
A professional with great work ethic and uncompromising desire to complete each project on-time and within budget. Seeks out knowledge of industry standards and reaches out to colleagues to stay up-to-date on current trends and management initiatives. Excellent communication skills. Specialties: Lean/Six Sigma Green Belt, Corporate Identity, Trademark Protection, Branding, Marketing, Graphic Design, Complex Technical Design, Project Management, Illustration, Technical Illustration, Technical Communications, Photography, packaging design.
Copy Editor, Graphic Designer and News Editor, K-O Printing and Publishing and Prairie Advocate Newspaper, 1990 - 2000
Managed satellite office in Savanna, Illinois. Managed fulfillment services of newspapers and copy services. Responsibilities included copy editing, assisting customers with marketing of services, news photography, paste-up, scanning of images, color correction of images, and using Adobe Photoshop and Illustrator to design and change images. Typography and layout.
Education
Roosevelt University, January 2006 through May 2007 Highland Community College - September 1995 through October 1999 Eastland High School Diploma earned May 1995
Skills
Project management activities associated with various drug and device labeling development. FDA-regulated environment, labeling also regulated via foreign ministries of health (MOH)/regulating bodies. Collaborate within cross-functional teams to develop labeling content for agency approval. Product lifecycle management system previously used: Metaphase. Current system: TeamCenter Lifecycle Management.
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Assist management and peers with updates and revisions to procedural documents. Key opinion leader within team.
Artwork created includes operator manuals, various medical device labeling, hot stamp dies, direction inserts, vial labels, cartons (intermediate, unit-of-use, and shipping), various enteral and OTC products and nutrition products. Involved in several large-scale drug labeling change control initiatives, including critical updates to CE marked medical device product labeling for sale in EU countries. Knowledge of regulations and guidelines surrounding medical device labeling for CE mark, TÜV, CSA, UL, and various other regulating/testing bodies. Experienced with designing labeling for foreign languages, including requesting and implementing translated verbiage for drug and device labeling. Adobe Creative Suite 2019 currently used to create labeling artwork. Expert graphic design knowledge, 20+ years of experience in Graphic Design field. Miscellaneous expertise includes:
• 4-color printing processes
• Hexachrome (6-color) printing processes
• Pre-press/RIP expertise
• Apple OS Power User
• Apple OS X knowledge of Unix command-line
References
James Vos (now retired), Quality Manager and cross-functional team co- member, Baxter Healthcare Corporation - see https://www.linkedin.com/in/ sarahhanviriyapunt/ for professional endorsement given. Rebecca Green, co-worker in news editing at K-O Printing and Publishing -
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