Restaurant Operations & Customer Service Coordinator

MOHAMMAD ASIF

Jamaica, Queens, NY ***** 917-***-**** ******************@*****.***

PROFESSIONAL SUMMARY

Operations and customer service professional with 10+ years of experience supporting high-volume restaurant operations, customer relations, order management, delivery logistics, catering coordination, and administrative functions. Currently pursuing a Bachelor of Science in Business with additional training in SQL, JavaScript, and Quality Assurance. Seeking opportunities in operations, administration, retail management, customer success, business support, and analyst-track roles.

PROFESSIONAL EXPERIENCE

Dallas BBQ New York Metropolitan Area

Restaurant Operations Coordinator / Customer Service Specialist 2016 – Present

• Manage high-volume phone, online, and in-person customer orders.

• Coordinate takeout, delivery, and catering operations.

• Resolve customer concerns and maintain service standards.

• Collaborate with kitchen staff, management, and delivery partners.

• Train new employees and support front-of-house operations. Skiva International New York Metropolitan Area

Administrative Assistant 2018 – Present (Part-Time)

• Provide administrative support for daily business operations.

• Manage documentation, records, data entry, and reporting.

• Coordinate schedules, meetings, and communications.

• Assist with customer and vendor correspondence.

• Support management with projects and operational tasks. EDUCATION

CUNY School of Professional Studies

Bachelor of Science (B.S.) in Business Expected Graduation: Fall 2026 Queens College (CUNY)

Coursework in Computer Science 2017–2021

New York City College of Technology (CUNY)

Coursework in Computer Systems Technology 2014–2017 TECHNICAL TRAINING

Blackstone Technology Program – Quality Assurance Engineer Bootcamp (2022–2023) CORE SKILLS

Customer Service • Administrative Support • Business Operations • Retail Operations • Office Administration • Microsoft Excel • Microsoft Office • SQL • JavaScript • Quality Assurance Testing • Data Entry • Scheduling & Coordination • Logistics Coordination • Communication • Problem Solving • Team Collaboration

Contact this candidate