Customer-Focused Insurance Sales & Service
Resume:
C U S T O M E R - F O C U S E D S A L E S &
S E R V I C E P R O F E S S I O N A L
T A S I A J O H N S O N
Customer service · In-person &
phone sales · Client retention ·
Appointment scheduling · Upselling
& cross-selling · CRM (basic) ·
Compliance & record keeping ·
Time management · Conflict
resolution · Front-desk operations ·
Spa/hotel guest services
Customer-focused Sales & Service Professional with extensive experience in health & life insurance sales, client retention, and front- desk hospitality. Licensed Health & Life agent and Notary with a proven record of building rapport, exceeding sales targets, and delivering high-touch service in fast-paced environments. Seeking roles in customer service, front-desk/hospitality, or sales. S K I L L S
Profile
E D U C A T I O N
High School
2008-2011
RICHLAND HIGH SCHOOL
Community College
2012-2015
TARRANT COUNTY COLLEGE
E X P E R I E N C E
Sonder Health Insurance
EHealth (Seasonal)
02/2023 – 06/2023
06/2023 – 01/2024
BENEFIT ADVISOR (FIELD AGENT)
Field agent responsible for in-person appointments and territory outreach; sold Medicare Advantage, Medigap, and standalone Part D plans. Performed record keeping, appointment scheduling, and client education on plan benefits and enrollment steps.
Delivered high-touch customer service in the field to resolve issues and encourage renewals and referrals.
BENEFIT ADVISOR
Seasonal sales role selling Medicare Advantage, Medicare Supplement, PDPs, and ancillary plans (dental, vision, hearing).
Scheduled follow-ups and callbacks; maintained accurate client records and compliance documentation.
Focused on clear communication and client-centered problem solving during high-volume enrollment periods.
DH Insurance (1099)
03/2023 – Present
BENEFIT ADVISOR
Administrative support front and back office; field agent and phone sales. Extensive knowledge of compliance (CMS) and Medicare products; focused on client retention and renewals.
Handled client intake, appointment coordination, and ongoing service touchpoints to maintain strong client relationships.
2400 Summer Lee Dr., Rockwall,
TX, 75032
****.************@*****.***
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