Experienced Office Administrator and Dispatcher

Charity Freeborn

Belton, SC 706-***-****

***********************@*****.***

Summary

Organized, dependable, and motivated candidate with 15+ years experience in back office operations, administrative support, assistant management, and customer service. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experience

Dillard’s / Personal Shopper and Dress Specialist

July 2025 - Present / Anderson, SC

● Drives sales and delivers exceptional customer care.

● Customer Engagement: Provide one-on-one personalized service, answer product questions, and recommend fashion or beauty items suited to the customer's needs.

● Sales Targets: Actively work to hit individual and department sales goals, as well as promote store loyalty programs and credit accounts.

● Floor Maintenance: Maintain Dillard's visual merchandising standards by straightening displays, replenishing inventory, and ensuring a tidy sales floor.

● Clienteling: Build repeat business by maintaining client books, setting follow-up appointments, and notifying loyal shoppers of new arrivals or upcoming sales events.

● Transactions: Accurately process cash, credit, returns, and exchanges at the registers. Easterguard Heating and Air / HVAC Service Dispatcher July 2024 - 2025 / Greenville, SC

● Receive and respond to all client inquiries and complaints.

● Reports any and all out-of-line conditions affecting customer satisfaction.

● Receives incoming requests for services and assigns for completion on a priority basis.

● Dispatch and manage the workload of assigned field technicians.

● Daily follow up on after hours calls.

● Monitor customer complaints to ensure that problems are resolved in a timely manner with the best solution possible.

● Schedule all client site visits for non-service calls and maintenance visits.

● Manage approved repair work to ensure optimum client needs and maximize profitability.

● Invoice completed calls & jobs.

● Answer open call report and close in timely fashion

● Keep open work notes updated as needed and dispatch boards up to date.

● Cover additional technicians in the event someone is absent. SpecFab Services, Inc. / Project Coordinator

July 2015 - 2024 / Greenville, SC

● Report regularly to managers on project progress and technical problems.

● Keep projects on schedule by managing deadlines and adjusting workflows.

● Supervise multiple projects from project start through delivery by prioritizing needs.

● Monitor project progress, identify risks and take corrective action as needed.

● Gather requirements for ongoing projects and organize details for management use.

● Escalate incidents to the next level to remain compliant with the company's standards and procedures.

● Assist with onboarding newly hired staff members and coach on task prioritization.

● Maintain database and spreadsheets with accurate inventory and status.

● Prepare any and all paperwork and or drawings for managers to release to shop for production. Independent Caregiver / Alzheimer’s Patient

2013 – 2014 / Asheville, NC

● Assisted clients with daily living needs to maintain self-esteem and general wellness.

● Transported individual to events and activities, medical appointments, and shopping trips.

● Maintained the entire family's schedule and organized events.

● Engaged patient in meaningful conversation, socialization, and activity while providing personal care assistance.

● Assisted patient with bathing, grooming, dressing, and oral hygiene care in private residence.

● Identified needs and coordinated plans for travel and out-of-town functions.

● Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping. Connector 2000 Association / HR Manager & Assistant to GM 2007 – 2010 / Greenville, SC

● Responsible for employee benefits and reviewing any changes in plan.

● Oversaw and manage the new hire process including orientation.

● Managed payroll for office personnel.

● Accounts payable/receivable.

ACTcompany / Executive Assistant to Company Principals 1997 - 2006 / Mountain Rest, SC

● Created and managed office systems to efficiently deal with documentation.

● Screened calls and emails and responded accordingly to support executive correspondence.

● Updated and maintained confidential databases and records.

● Organized logistics and materials for each meeting and out of town training.

● Used advanced software to prepare documents, reports, and presentations.

● Inventory and shipping of training materials.

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ACTcompany / Personnel Placement Director

1997 - 2006 / Mountain Rest, SC

● Build customer loyalty by devising promotions and products according to customer needs and budget.

● Developed a comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.

● Sold placement services to automotive dealers.

● Recruited top talent to maximize profitability.

● Distributed employee engagement surveys to identify strengths and areas of improvement.

● Performed sourcing, interviewing, negotiating, and hiring. Skills

-Attention to Detail - Good Judgement

-Task Prioritization - Program Reviews

-Organizational Performance - Project Organization

-Assignment and Project Coordination - Multiple Priorities Management

-Excellent Customer Service

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