Customer Service & Inside Sales Coordinator

Summary

Versatile and high-energy professional with over 5 years of experience in customer service, sales, and administrative coordination.

Proven ability to adapt to dynamic environments, provide excellent client support, and manage high-volume tasks with efficiency.

Fluent in English and Spanish, with strong communication and leadership skills. Eager to bring value in customer-facing or administrative roles within airline, healthcare, or corporate settings. Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work experience

Patient Outreach & Appointment Coordinator

212 Dental Care • Remote

June 2026 to Present

• Educate individuals about available dental treatments and office services.

• Conduct outbound calls on prospective patients regarding dental promotions.

• Maintain professionalism and customer service during patient interactions.

• Maintain accurate records if patient interactions and appointment status. Inside Sales Representative

LKQ Corporation • Philadelphia, PA

May 2025 to May 2026

• Provided exceptional customer service to clients, addressing inquiries, resolving issues, and ensuring high levels of satisfaction

• Trained new team members on product knowledge, sales techniques, and best practices for achieving success in inside sales role

• Collaborated with sales team members to share best practices, strategies, and success stories Automotive Sales Associate

Walmart • Birmingham, AL

July 2023 to April 2025

• Schedule oil change and tire service appointments using digital systems.

• Manage tire inventory inquiries and process walk-in services.

• Stock and organize automotive merchandise to maintain optimal availability. Style Consultant (SA)

Target • Birmingham, AL

September 2020 to June 2023

• Monitored daily sales and created strategies to exceed targets.

• Assisted customers in selecting outfits based on style preferences.

• Designed floor maps for incoming shipments of apparel and accessories.

• Answered customer service calls and verified promotional details.

• Regularly met or exceeded daily sales quotas.

Jewelry Sales Associate

Walmart • Birmingham, AL

August 2019 to September 2020

• Pierced earrings and maintained jewelry display standards.

• Stocked and organized fashion and jewelry merchandise.

• Provided fashion insights and style recommendations to customers. Kariel Cordero-Sarita

+1-215-***-**** / *********@*****.*** / Philadelphia, PA 19140 Education

Business (People & Business Leadership Certificate) Bellevue University • Bellevue, NE

February 2020 to May 2020

Student has demonstrated the ability to comprehend and utilize key management and leadership skills for frontline supervisors. Students will be able to analyze business problems using quantitative management techniques and apply effective leadership techniques for guiding and developing team members. Health Promoter Certificate (Certificate)

Esperanza Health Center • Philadelphia, PA

September 2015 to November 2015

Completed 45 hours of instruction in preventive health education (nutrition, prenatal care, domestic violence, CPR, etc.) Biblical Studies (College / Postsecondary)

Instituto Biblico Latino Americano • Philadelphia, PA September 2009 to June 2013

Skills

Languages

Spanish

Multilingual

English

Bilingual

Certifications

Health Promoter

Completed 45 hours of instruction in preventive health education (nutrition, prenatal care, domestic violence, etc.) People & Business Leadership

Student has demonstrated the ability to comprehend and utilize key management and leadership skills for frontline supervisors. Students will be able to analyze business problems using quantitative management techniques and apply HIPAA Software troubleshooting Customer support Self-direction Inventory management Clerical experience Interpersonal skills Coordination skills Facilities management Organizational skills Home health Leadership Data sorting CRM system proficiency Professional development support Sales Automotive industry sales experience Call center agent experience Business Development Call center experience Relationship management Conducting sales calls New vehicle sales Bilingual (Spanish) Team Leadership & Training Written communication Prospecting Data entry Client inquiry handling Microsoft Office Phone etiquette Outside sales Business Correspondence & Phone Etiquette Appointment scheduling Attention to detail Dealership operations Management Training & development Administrative experience within healthcare Data logging Customer service Used vehicle sales Business correspondence

effective leadership techniques for guiding and developing team members.

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