Armed Security Officer - De-escalation & Incident Reporting

SHANE LAGRANT

*** ******** ******, **********, ************* • 413-***-**** •*********@*****.***

WORK EXPERIENCE

Internal Security Associates 10/2023 - Present Armed Security officer North Adams Ma (North Adams Housing Authority)

• ensuring the safety of all tenants and the property of the north adams housing authority from physical attack, vandalism and other forms of abusive or unauthorized treatment.

• Duties also include assisting first responders with medical calls and other calls for service when needed.

• Also included in my duties is de-escalating situations such as domestic violence or fights in progress while waiting for local law enforcement to arrive.

Allied Universal Security 10/2022 - 07/2023 Security Officer Great Barrington Ma (Camp Eisner)

• ensuring the safety of all campers and camp staff.

• While also monitoring authorized people coming in and out of the camp.

• My duties also included assisting first responders with traffic control during large events at the camp as well.

• All activities would be written in reports such as incidents that occurred including medical and when guests would enter and leave the camp.

Armed Security Officer Pittsfield MA (Massachusetts Registry of Motor Vehicles)

• protecting citizens and locations from harassment, physical attack, vandalism and other forms of abusive or unauthorized treatment.

• Ensuring weapon safety and proficiency by making sure it is well maintained and secure at all times. • Utilizing de-escalation techniques during times of attack.

• Attending annual qualifications to ensure proficiency in firearms.

• Completing and submitting incident reports.

Internal Security Associates 07/2021 - 10/2022 Armed Security Pittsfield MA (Massachusetts Registry of Motor Vehicles)

• protecting citizens and locations from harassment, physical attack, vandalism and other forms of abusive or unauthorized treatment.

• Ensuring weapon safety and proficiency by making sure it is well maintained and secure at all time. • Utilizing de-escalation techniques during times of attack.

• Attending annual qualifications to ensure proficiency in firearms.

• Completing and submitting incident reports.

Mike White Contractors 11/2019 - 03/2020 General Laborer New Marlborough MA

• assisting equipment operators, carpenters and other skilled labor when necessary such as utilizing table-saws, circular saws, miter saws, etc.

• Prepare construction sites by cleaning obstacles and hazards.

• Load or unload construction materials.

• Put together and take apart temporary structures such as scaffolding.

• Demolition of construction sites such as drywall.

• Following instructions from supervisors or the site foreman.

Cranwell Resort, Spa and Golf Club 03/2019 - 11/2019 Grounds Crew Lenox MA

• mowing greens, tees and fairways using a variety of mowers.

• Rake bunkers, water greens, tees & fairways, Cut and edge around trees, flower beds and sidewalks. • Pick up trash/garbage around the course.

• Operate and maintain equipment and tools.

• Fertilize greens, tees and fairways; aerate greens.

• Repair and replace divots, tee boxes, greens and other areas that may have been damaged by player use or weather conditions.

Cintas 01/2017 - 05/2018 Loader/Unloader Lee MA

• loading, unloading, shipping, receiving, scanning, sorting and stocking packages. • Utilize heavy machinery at times to complete tasks, cleaning heavy metal chemicals from soiled uniforms.

• Performing other tasks as assigned in a fast-paced environment.

Loader/Unloader Lee MA

• loading, unloading, shipping, receiving, scanning, sorting and stocking packages. • Utilize heavy machinery at times to complete tasks, cleaning heavy metal chemicals from soiled uniforms.

• Performing other tasks as assigned in a fast-paced environment.

AlliedBarton Security Services 02/2016 - 01/2017 Security Officer Lee MA

• providing security to protect guests, employees, and property;

• patrolling the facility on foot or in a vehicle; working at the entrance to the facility and answering phones;

• monitoring closed circuit television systems, alarms and other facility systems;

• building, improving and maintaining effective relationships with both client employees and guests; • being familiar with site-specific operations performance standards;

• reporting safety concerns, security breaches and unusual circumstances verbally and in writing; • answering questions and assisting guests and employees; handling security issues Reebok 07/2015 - 02/2016 Sales Associate Lee MA

• working closely with customers to determine their needs, answer their questions about products and recommending the right solutions.

• Resolving customer complaints and ensuring maximum client satisfaction.

• Greeting clients, improving engagement with merchandize and providing outstanding customer service.

• Operating cash registers, managing financial transactions and balancing drawers. Town of Lee – Highway Department 03/2014 - 11/2014 Grounds Crew Lee MA

• maintaining site landscaping; maintaining lawns, trees, shrubs, flowers and turf, fertilizing lawn and shrubs, trimming trees, hedges and shrubs.

• Operating and maintaining hand tools; keeping ground free from litters, garbage and trash; emptying trash receptacles; irrigating the ground, and performing basic repairs.

EDUCATION

Basic reserve intermittent police academy Palmer massachusetts •11/2020 - 06/2021

Basic reserve intermittent police academy Springfield massachusetts • 08/2017 - 02/2018 Lee Middle and High School Lee MA • 06/2014

CERTIFICATIONS

Basic Reserve/Intermittent Police Academy Firearms Course 05/2021 western massachusetts police academy

First Responder Training

western massachusetts police academy

Basic Reserve/Intermittent Police Academy Firearms Course

western massachusetts police academy

Allied Barton Driver Training Course

EDGE Program

Allied Barton Fire Safety Officer Training

EDGE Program

Master Security Officer, Level 1

EDGE Program

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