Customer Service & Billing Support Specialist

Here’s your final polished, submission-ready resume—clean, professional, and tailored for remote customer service roles

Alexis McElhaney

Kings Mountain, NC

***********@******.*** 980-***-****

Professional Summary

Customer-focused professional with 3+ years of experience in hospitality and customer support, including high-volume call environments. Proven ability to resolve customer issues, manage accounts, and deliver excellent service across phone-based interactions. Skilled in multitasking across systems, handling payments, and maintaining accuracy in fast-paced settings. Seeking a remote customer service role where strong communication and problem-solving skills can contribute to team success.

Core Skills

Customer Service & Support

High-Volume Call Handling

Billing & Payment Processing

Account Management

Technical Troubleshooting

Conflict Resolution & De-escalation

Data Entry & System Navigation

Multi-line Phone Systems

Microsoft Office (Word, Outlook)

FOSSE Property Management System

Communication & Time Management

Professional Experience

Customer Service Support

TSI (Piedmont Natural Gas)

November 2025 – Present

Handle a high volume of inbound customer interactions, providing timely and accurate support

Assist customers with billing inquiries, payment processing, and account management

Provide technical support by troubleshooting service and account-related issues

Resolve customer concerns while maintaining professionalism and empathy

Accurately document interactions and update customer information in multiple systems

Navigate multiple systems to access accounts, process payments, and track service requests

Consistently meet performance expectations for quality, efficiency, and customer satisfaction

Ensure compliance when handling sensitive customer and payment information

Front Desk Agent / Sales Coordinator

Courtyard by Marriott — Gastonia, NC

August 2024 – August 2025

Manage guest check-ins, check-outs, reservations, and billing in a fast-paced environment

Handle phone inquiries and resolve guest concerns promptly and professionally

Coordinate bookings and communicate with departments to meet guest needs

Train new team members on procedures and customer service standards

Maintain accurate guest records using FOSSE property management system

Deliver consistent, high-quality service to ensure positive guest experiences

Weaver / Machine Operator

Firestone — Kings Mountain, NC

November 2022 – January 2024

Operated machinery while maintaining productivity and quality standards

Performed material handling and supported efficient production workflows

Followed safety procedures in a fast-paced manufacturing environment

Customer Service Representative

Consumer Reports Magazine — Kings Mountain, NC

April 2022 – July 2022

Assisted customers with account inquiries, billing questions, and payment processing

Managed incoming calls and resolved concerns efficiently

Maintained accurate customer records and account updates

Front Desk Receptionist

Holiday Inn & Suites — Kings Mountain, NC

December 2021 – March 2022

Processed guest check-ins and payments

Provided customer support and handled phone inquiries

Front Desk Associate

Staybridge Suites — Colonie, NY

April 2021 – December 2021

Delivered excellent customer service and handled guest requests

Managed check-ins, reservations, and payment processing

Education

High School Diploma

Ashbrook High School — Gastonia, NC

Contact this candidate