Sales Coordinator & Customer Service Administrator

HOLLY RIZZO

Las Vegas, NV *****

Cell: 702-***-****

********@*****.***

SUMMARY

Sales Administrator/Coordinator with strong planning/problem solving and relationship-building skills.

Assisting sales teams, identifying customer needs and creating customized solutions. Excellent verbal and written communication skills to document sales activities. Work effectively on multiple projects at once.

SKILLS

• Client Relationship Management/CRM Software/Salesforce/Procore

• Sales Support

• Account Coordination/Development

EXPERIENCE

Empire Office, Secaucus, NJ 9/2018-6/2024

Sales Administrator/Coordinator

• Prepared detailed proposals outlining terms of sale including payment and warranty information

• Responded to customer inquiries in a timely manner, resolving any issues or complaints related to sales

• Provided administrative sales support to sales team by preparing and organizing customer data

• Participated in meeting between sales team and customer, ensuring all information was communicated effectively

• Maintained accurate records of all transactions and customer interactions using CRM software

• Monitored/tracked orders for timely arrival and notified/updated customer’s/project managers of status as well as coordinating delivery/installation

• Managed delivery and installation coordination/communication with multiple vendors/manufacturers simultaneously

• Processed all medical accommodations and provided suggestions as needed

• Processed all warranty related repairs/replacements with various manufacturers accordingly as well as filing freight claims with appropriate carrier GAR Products, Lakewood, NJ 3/2014-2/2018

Customer Service Administrative Assistant

• Received and routed all incoming Customer Service/Order Entry inquires

• Responded to inquiries from customers and sales representatives

• Managed all samples and literature being sent to sales representatives and customers

• Handled all returns, damages, defectives and freight claims

• Processed all order status/expediting reports for/from customers

• Performed receptionist duties

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