Data Entry, Benefits Specialist, Admin
Resume:
Krista Mackey
Pocasset, OK *3079
**************@*****.***
Summary
Detail-oriented professional with 10+ years of experience in customer service, legal administration, and data entry, adept at application processing and client relations. Proven ability to manage financial reconciliation and ensure accuracy in documentation. Eager to leverage strong organizational skills and commitment to compliance to excel as a Remote Data entry worker.I have efficiently managing provider applications and contributing to seamless payer enrollment workflows.
Work Experience
Customer Service Manager (CSM)/ Service desk, Walmart, Chandler, OK
01/2015 – 08/2022
Legal Assistant, William T. Knox, Attorney and Counselor at law, Dallas Tx
02/2012 – 05/2016
Managed the posting of bonds.
Handled client billing and processed payments.
Answered and directed incoming phone calls.
Collected DWI information.
Processed ALR requests for driver's license hearings.
Scheduled appointments for clients.
Generated court correspondences.
Acquired discovery documents.
Submitted and received court motions.
Established client contracts and organized case files.
Maintained the daily docket.
Court Liaison, MN Group, LLC Criminal defense law firm, Dallas
06/2011 – 02/2012
Addressed and routed incoming phone calls.
Scheduled client appointments.
Filed legal documents.
Managed the court docket.
Established client contracts.
Data Entry Clerk / Client Relations, United Group Service Center, Los Colinas
01/2008 – 05/2010
Processed payments and managed client relations.
Inputed applications for individuals applying for new health insurance and benefits.
Assisted the returns desk with issues arising from incomplete applications.
Reconciled daily new business finances and balanced all monetary transactions at the close of business.
Education
Studies, Law, American Public University Systems, Pocasset, United States
2025– Present
General high school diploma, Minco High School, Minco
2003 – 2005
Certificate, Administrative Assisting, Canadian Valley Technology Center, El Reno
2003 – 2005
Acquired foundational computer skills and understanding of office operations.
Mastered document preparation and professional drafting.
Gained insights into managing daily workloads, performing under pressure, and meeting deadlines.
Skills
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Access
Reconciling Payments
Money Processing
Benefits Administration
Data Entry
10 Key
Accounts Manager
Online Bookkeeping
Client Relations
Customer Service
Telephone Etiquette
Application Processing
Data Entry
Certificates
Administrative Assisting Certificate, Canadian Valley Technology Center
01/2005
References
Christopher Knox
LEGAL SECRETARY, KNOX LAW FIRM
Christopher Knox
LEGAL SECRETARY, KNOX LAW FIRM
William T. Knox
LEGAL SECRETARY, LAW OFFICE OF WILLIAM T. KNOX
Mark Nancarrow
COURT LESION, MN GROUP LAW FIRM
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