Cybersecurity Analyst & IT Support Professional

JOHN JEWETT

Cybersecurity & IT Support Professional

Reno, NV 775-***-**** *******@***.*** linkedin.com/in/j-jewett-5b3a5b1b6 PROFESSIONAL SUMMARY

Cybersecurity B.S. graduate and CompTIA-certified professional (Security+, CySA+, PenTest+, Network+, A+) with 10+ years of team leadership, operations, and customer service. Completed a full phishing-incident investigation, remediation, and prevention-planning capstone using SIEM log analysis, MITRE ATT&CK, and Active Directory forensics. Targeting entry-level security operations (SOC / security analyst) or IT support / help-desk roles. CERTIFICATIONS

CompTIA: A+ • Network+ • Security+ • CySA+ • PenTest+ • Project+ • Data+ Specializations & Additional: Secure Infrastructure Specialist • Security Analytics Professional • Network Security Professional • Network Vulnerability Assessment Professional • IT Operations Specialist • ITIL 4 Foundation • Linux Essentials

TECHNICAL SKILLS

Security & Networking: SIEM & log analysis (Elastic / Kibana), incident response & remediation, MITRE ATT&CK, vulnerability assessment, Microsoft Defender, Active Directory auditing, pfSense firewall, TCP/IP Systems & Software: Linux, Windows, PowerShell, ITIL service management; QuickBooks, AutoCAD, Revit EDUCATION

B.S., Cybersecurity & Information Assurance, Western Governors University 2026 A.A., Architecture, Truckee Meadows Community College — Reno, NV 2020 CYBERSECURITY PROJECT

Phishing Incident Response & Remediation — WGU Capstone (D833) 2026

• Investigated a simulated HR-spoofed phishing campaign against a financial firm — traced a typosquatted-domain credential-theft email through endpoint malware and registry Run-key persistence to a rogue Domain Admin backdoor, mapping the full attack chain to the MITRE ATT&CK framework.

• Correlated evidence across Elastic / Kibana SIEM, Microsoft Defender, and PowerShell Active Directory auditing; tested competing hypotheses to confirm root cause, then remediated end to end — credential reset, malware and persistence removal, rogue-account deletion, and pfSense firewall blocks — with validation confirming 0 threats and no lateral movement.

• Authored a strategic improvement plan recommending phishing-resistant MFA (FIDO2 / WebAuthn), DMARC / SPF / DKIM email authentication, and automated privilege-and-persistence alerting, aligned to NIST, CISA, GLBA, and PCI DSS. PROFESSIONAL EXPERIENCE

Self-Employed Tutor & Handyman — Reno, NV Jan 2020 – Present

• Diagnose and resolve a wide range of technical and academic problems independently; translate complex concepts into clear, plain language — a core skill for IT support and help-desk work. Operator — Answerwest — Reno, NV Apr 2018 – Dec 2018

• Handled high-volume inbound calls for multiple business clients, capturing details accurately and routing / dispatching messages promptly and professionally under pressure. Wine Manager — Ben’s Fine Wine — Reno, NV Jan 2013 – Dec 2014

• Managed inventory, purchasing, and vendor accounts; negotiated pricing on hundreds of items and oversaw accounts payable / receivable.

Store Manager — C Mart — Sparks, NV Jun 2010 – Jun 2012

• Supervised up to 7 staff — interviewed, hired, trained, and scheduled — while directing daily operations, inventory, ordering, and QuickBooks bookkeeping (AP / AR).

ADDITIONAL EXPERIENCE

In-Home Caregiver, Margaret Wilson Revocable Living Trust — Reno, NV Jan 2023 – Present Supervisor, SSP Foods International — Reno-Tahoe International Airport Mar 2009 – Feb 2010 Sales Representative, GNC — Sparks, NV Jun 2016 – Jun 2017 Tutor, Nevada System of Higher Education (TMCC) — Reno, NV Dec 2015 – Dec 2017 Account Manager, Eliot Management Group — Reno, NV Jan 2008 – Mar 2009

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