35+ Year CNC Automation & Field Service Expert

Terry Rago

Ocala, FL 630-***-**** *****@***********.***

Willing to Travel Up to 50% Open to Remote, Hybrid, and Field Service Opportunities

Professional Summary

CNC Automation and Industrial Equipment professional with more than 35 years of experience installing, repairing, troubleshooting, and supporting complex manufacturing systems worldwide. Former Founder/Owner of Priority CNC, Inc. and Service Manager with extensive expertise in CNC machinery, robotics, electrical, mechanical, pneumatic, and hydraulic systems. Recognized for building long-term customer relationships, leading technical teams, and delivering exceptional field service, technical support, and customer training.

Career Highlights

35+ years of CNC automation, industrial equipment, and field service experience.

Founded and successfully operated Priority CNC, Inc. for nearly 30 years.

Provided field service and technical support throughout the U.S., India, Spain, Germany, Italy, and Poland.

Former Service Manager supervising approximately 20 employees.

Built a referral-based business through long-term customer and manufacturer relationships.

United States Navy Submarine Force veteran with Secret Security Clearance.

Technical Skills

CNC Machinery • Industrial Automation • Robotics • Fanuc Controls • General Electric Controls • Electrical Systems • Mechanical Systems • Pneumatic Systems • Hydraulic Systems • Equipment Installation • Commissioning • Preventive Maintenance • Troubleshooting • Root Cause Analysis • Customer Training • Technical Support • Service Management • Inventory Management

Professional Experience

Priority CNC, Inc.

Founder / Owner / Senior Field Service Engineer November 1998 – Present

Founded and operated an independent CNC service company providing installation, repair, maintenance, training, and consulting services.

Successfully operated and grew the business for nearly three decades through customer referrals, repeat business, and long-term manufacturer relationships.

Supported manufacturers across multiple industries in the United States, India, Spain, Germany, Italy, and Poland.

Established long-term relationships with machine manufacturers and customers.

Trained and mentored service technicians.

Managed all business operations, scheduling, customer service, and field support.

Finn Power Automation Equipment (now Prima Power)

Service Manager February 1995 – November 1998

Supervised approximately 20 employees.

Directed service scheduling and parts inventory.

Supported customers throughout North America and internationally.

Worked with engineering teams in Finland to resolve technical issues.

Finn Power Automation Equipment (now Prima Power)

Automation Service Technician July 1989 – February 1995

Installed, repaired, and maintained CNC automation equipment.

Performed equipment commissioning, preventive maintenance, and customer training.

Traveled extensively throughout North and South America and Finland.

Continental Machine Company

Service Technician / Maintenance Manager September 1986 – March 1989

Repaired industrial machinery including automatic pipe-cutting and self-drilling equipment.

Maintained lathes, milling machines, and General Electric/Fanuc control systems.

United States Navy Submarine Force

Interior Communications Technician July 1979 – May 1986

Honorably discharged veteran with Secret Security Clearance.

Maintained communications, electrical, and electronic systems aboard submarines.

Led a 19-person rapid-response submarine repair team.

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