Client Relations & Workplace Operations Manager

ALEXANDRA NAOMI LIVCHITZ

Arlington, VA

571-***-**** ************@*****.***

LinkedIn: linkedin.com/in/alexandra-livchitz-084473348 PROFESSIONAL SUMMARY

Client-focused Client Relations & Workplace Operations Manager with 10+ years of experience leading client-facing operations, managing teams, coordinating workplace services, and maintaining high standards of service delivery in fast-paced environments. Proven track record in corporate managed services, luxury hospitality, and financial operations, supporting corporate, financial-services, hospitality, and executive clients. Experienced in workplace services, office operations, conference room and meeting support, vendor coordination, service request resolution, and confidential document handling and compliance. Proven ability to build strong client relationships, resolve operational issues, develop efficient processes, monitor service quality, and lead teams toward consistent performance. Brings additional expertise in facility and AV/IT coordination, CRM systems, project management, and Creative Problem Solving.

CORE SKILLS

Client Relations & Workplace Services

● Building Client Relationships

● Account & Client Management

● Workplace Services

● Office Operations

● Conference Room & Meeting Support

● Executive & VIP Client Service

● Service Request Resolution

● Customer Experience

● Issue Escalation & De-escalation

Operations & Leadership

● Team Leadership & Staff Development

● Daily Operations Management

● Workflow & Process Optimization

● Performance Monitoring

● Project Coordination

● Resource Allocation

● Vendor Coordination & Procurement

● Scheduling & Space Coordination

Office & Technology Services

● Microsoft 365

● Microsoft Word, Excel, PowerPoint & Outlook

● Salesforce CRM

● Microsoft Dynamics 365

● SharePoint, OneDrive & Teams

● AV/IT Coordination

● Office Technology & Equipment

● Documentation & Playbooks

● Digital Workflow Management

Governance & Compliance

● Confidentiality & Compliance

● Confidential Document Handling

● Data Privacy & Records Management

● Policy & Procedure Compliance

● Health & Safety Compliance

● Risk Mitigation

● Quality Assurance

PROFESSIONAL EXPERIENCE

HAND IN HAND HOSPITALITY Washington, D.C.

Elevated Event Planner & Corporate Operations Lead

● Managed end-to-end corporate event logistics, executive functions, workplace dining operations, and client-facing services within luxury hotel and corporate office environments.

● Partnered with facility managers, corporate teams, vendors, and service personnel to ensure seamless workplace and meeting operations.

● Coordinated meeting spaces, room setup, catering, supplies, AV/IT requirements, and last-minute operational requests.

● Provided rapid problem resolution during live executive meetings, including emergency procurement and deployment of backup audio/media systems during network outages.

● Maintained a polished, professional workplace environment while responding to changing client requirements and service requests.

● Ensured adherence to confidentiality, health, safety, and facility procedures while managing sensitive executive and corporate events.

● Built strong client relationships through proactive communication, attention to detail, and consistent service delivery.

SALON DEZEN Northern Virginia

Client Relations & Multi-Site Operations Coordinator

● Oversaw daily operations, administrative workflows, staffing logistics, and workplace standards across two high-volume luxury locations.

● Managed and coordinated a team of approximately 40 service and support personnel, distributing responsibilities and maintaining consistent service standards.

● Cultivated and retained a portfolio of 1,000+ VIP clients, serving as the primary escalation point for service concerns, special requests, and client retention.

● Developed schedules and resource plans using CRM and scheduling platforms to maximize operational capacity and minimize conflicts.

● Coordinated office and facility resources, including supplies, vendor services, environmental controls, and workplace presentation.

● Identified operational issues and implemented practical solutions to improve workflow and client experience.

● Maintained professional standards for appearance, functionality, confidentiality, and customer service.

● Communicated regularly with staff and management regarding operational challenges, priorities, and opportunities for improvement.

AVEDA INSTITUTE Arlington, VA

Admissions Manager & Client Compliance Specialist

● Managed high-volume client relationships and served as a primary point of contact for prospective students, families, and visitors.

● Handled 60+ daily client touchpoints through telephone, email, online systems, and in-person interactions.

● Conducted professional site tours and client consultations while maintaining a welcoming, organized environment.

● Used Salesforce CRM and Microsoft Office to manage client information, track performance metrics, generate reports, and document operational activities.

● Maintained confidential client records and followed institutional policies, privacy requirements, and compliance procedures.

● Coordinated with multiple internal departments to resolve client concerns, address service issues, and ensure timely follow-up.

● Developed operational workarounds during technology outages to maintain continuity of service and prevent disruption to scheduled activities.

● Supported training and onboarding while reinforcing customer service standards and established procedures.

ELITE RESEARCH Arlington, TX

Operations & Research Outsourcing Manager

● Directed operational workflows for complex research and information-management projects serving scientists, academic professionals, and corporate clients.

● Coordinated deliverables, timelines, priorities, and resources across a distributed team.

● Delegated assignments and established quality-control procedures to ensure accurate and timely client deliverables.

● Maintained confidential client information and ensured strict adherence to documentation, quality, and deadline requirements.

● Used Excel and digital systems for data management, reporting, tracking, and operational analysis.

● Identified process issues and implemented solutions to improve efficiency and maintain consistent service quality.

MUSICINNOVA LLC Arlington, VA

Founder & Operations Director

● Founded and managed a client-focused business, overseeing daily operations, client relationships, financial administration, vendor coordination, and project delivery.

● Built and maintained long-term client relationships through responsive communication and consistent service.

● Developed operational procedures, workflows, and documentation to improve efficiency and service consistency.

● Managed budgets, purchasing, vendors, scheduling, and business resources.

● Led a distributed team and external partners while coordinating multiple projects and competing priorities.

● Integrated CRM and workflow technologies to automate administrative processes and improve client tracking.

● Increased client acquisition by more than 30% through improved service processes and relationship management.

KIMPTON MORRISON HOUSE HOTEL / GADSBY'S

TAVERN Alexandria, VA

Assistant Manager — Guest Relations & Operations

● Supervised front-of-house operations and hospitality teams in a high-touch luxury service environment.

● Supported workplace and guest operations while maintaining professional presentation and service standards.

● Resolved customer concerns and operational bottlenecks through real-time problem solving and service recovery.

● Trained and supported staff in customer service, operational procedures, and workplace standards.

● Managed cash reconciliation, daily operational reporting, and facility safety compliance.

● Contributed to significant annual revenue growth through strong customer relationships and service excellence.

UNITED INSURANCE GROUP Marlboro, MD

Financial Advisor / Account Agent

● Managed client accounts and provided consultative customer service to individuals and business clients.

● Built long-term client relationships through responsive communication and personalized service.

● Processed confidential financial information while maintaining strict compliance with company policies and procedures.

● Monitored account activity and ensured accurate documentation and transaction processing.

● Increased active accounts by 18% in year one and 40% in year two. TECHNICAL & WORKPLACE SERVICES

SKILLS

Workplace & Office Services

● Workplace Services

● Office Operations

● Conference Room & Meeting Support

● Meeting & Event Coordination

● Space Management

● Office Organization

● Service Request Management

● Vendor Coordination

● Procurement & Supplies

● Workplace Experience

Client & Team Management

● Client Relationship Management

● Executive & VIP Client Service

● Team Leadership

● Staff Training & Coaching

● Performance Management

● Conflict Resolution

● Service Recovery

● Client Escalation Management

Technology

● Microsoft 365

● Word

● Excel

● PowerPoint

● Outlook

● Teams

● SharePoint

● OneDrive

● Salesforce CRM

● Microsoft Dynamics 365

● HubSpot

● Jira

● Trello

● QuickBooks

● Canva

● AV/IT Coordination

Operations & Compliance

● Process & Procedure Development

● Operational Documentation

● Confidential Document Handling

● Confidentiality & Compliance

● Data Privacy

● Records Management

● Health & Safety Compliance

● Quality Assurance

● Risk Mitigation

● Performance Tracking

● Workflow Automation

EDUCATION & PROFESSIONAL

DEVELOPMENT

Bachelor of Arts & Education

Undergraduate Coursework in Electrical Engineering & International Management Certifications: Manual QA Software Testing, Agile Project Management, Creative Problem Solving

Professional Development

● Agile Project Management

● Creative Problem Solving

● Manual QA Software Testing Certification

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