Entry-Level Help Desk Support Candidate

EDWARD POINDEXTER

Hampton, VA 410-***-**** ******@*****.***

OBJECTIVE

Motivated Computer Science student seeking an entry-level Help Desk / Technical Support role. Brings hands-on Java programming coursework, strong customer-service experience, and a track record of solving technical problems for family and friends. Eager to apply problem-solving skills and a customer-first attitude in a professional IT support environment.

EDUCATION

Bachelor of Science in Computer Science May 2027

Hampton University — Currently Enrolled

TECHNICAL SKILLS

•Programming: Java

•Operating Systems: Windows, macOS

•Hardware & software troubleshooting for desktops, laptops, and mobile devices

•Home network setup and Wi-Fi troubleshooting

•Strong verbal communication and customer service

•Quick learner, comfortable picking up new tools and systems

EXPERIENCE

Cashier — Columbia Association June 2020 – August 2020

•Provided friendly, efficient customer service in a fast-paced environment, handling transactions accurately

•Resolved customer questions and concerns on the spot, staying calm and professional under pressure

•Operated point-of-sale systems and handled basic troubleshooting when registers malfunctioned

Team Member — Dunkin' Donuts / Baskin-Robbins June 2025 – April 2021

•Delivered fast, accurate customer service during high-volume shifts

•Worked closely with team members to solve day-to-day operational issues

•Maintained composure and attention to detail while multitasking under time pressure

Telemarketer — Vacation Village Resorts January 2026 – July 2026

•Communicated clearly and persuasively with customers over the phone

•Followed structured scripts while adapting to different customer needs

•Built rapport quickly and handled objections professionally

Personal Tech Support — Self-Employed / Family & Friends Ongoing

•Diagnoses and resolves computer, phone, and Wi-Fi issues for family and friends, including slow performance, malware removal, and software installation

•Set up new devices and walked non-technical users through using them

•Built a personal reputation as the go-to person for tech troubleshooting

CERTIFICATIONS

None currently held — planning to pursue CompTIA A+

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