Patient Access Supervisor & Medical Scheduler

SAMANTHA COMBS

Longview, TX 903-***-**** ***************@*****.***

Accomplished Patient Access Supervisor and Medical Scheduler with extensive experience supporting high volume healthcare operations, optimizing workflows, and delivering exceptional patient service. Recognized for strong leadership, operational accuracy, and the ability to build trust with patients, families, and multidisciplinary medical teams. Adept at managing complex schedules, improving productivity, and ensuring compliance with HIPAA and organizational standards.

EXPERIENCE

APR 2016- MAY 2025

SUPERVISOR PATIENT ACCES, CHRISTUS GOOD SHEPHERD

Supervise staff, assign duties, and manage employee scheduling to ensure adequate coverage and efficient operations.

Monitor work queues and distribute daily performance and productivity reports.

Identify workflow improvements to enhance team efficiency and patient satisfaction.

Serve as a resource for staff development, coaching, and process optimization

APR 2015- APR 2016

REMOTE CLIENT ASSOCIATE, FULL CREATIVE

Managed high volume inbound calls in a remote, fast paced environment.

Navigated multiple systems to support client needs and deliver accurate information.

Provided positive, solutions focused customer experiences.

EDUCATION

PRESENT

BACHELOR OF SCIENCE HEALTHCARE PROFESSIONAL, LSU

JUNE 2010

ASSOCIATES OF ARTS, MEDICAL BILLING AND CODING

SKILLS

TECHNICAL

Medical Scheduling • Patient Registration • Medical Billing

EHR/EMR Systems (Epic, Meditech) • ICD 9/ICD 10 • CPT/HCPCS

Health Insurance Verification • HIPAA Compliance

Outpatient Operations • Documentation Review • Medical Records Front Office Operations

Microsoft Office Suite (Word, Excel, Outlook) Docusign • Windows Systems Typing Remote Work Tools

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