HIPAA-Compliant Care Coordination Professional
Resume:
SUMMARY
Detail-oriented professional with over ** years of experience in administrative and clinical support. Proficient in data verification, update and retrieval with 80-90 WPM typing speed. Experienced in managing records, ensuring HIPAA compliance, and coordinating complex information. Eager to leverage strong organizational skills and meticulous attention to detail to ensure data integrity and support operational efficiancy
EXPERIENCE
Strive Health
January 2026- August 5, 2026
Transitional Care Management, Care Coordinator
Initiated outbound calls to patients to assess clinical needs, schedule follow up appointments, and review discharge instructions
Served as the primary, single point-of-contact guiding high-risk kidney care patients through complex medical networks
Monitored patient hospitalizations, gathered relevant records, and coordinated post-discharge plans
Shared educational materials regarding kidney health, medications, and lifestyle changes to empower self-management
Collaborated with Nurse Practitioners, Registered Nurses, and Community Health Workers to ensure patients received necessary care and supplies for successful transition home post-hospitalization
Provided comprehensive care coordination services to facilitate an optimal start for patients beginning dialysis
Maintained confidential health records and patient files, ensuring 100% compliance with privacy regulations
DERMATOLOGY SOUTHEAST
St Johns, FL
February 2023-July 2025
Lead Medical Assistant/Surgical Tech
Facilitated patient care by providing assistance during medical procedures
Managed the inventory and ordering of medical supplies
Coordinated and administered biologic treatments
Trained new employees on the responsibilities and protocols for Medical Assistant and Surgical Tech roles
Maintain confidentiality of patient information in compliance with HIPAA regulations
Prepared examination rooms for patient visits by ensuring cleanliness and stocking necessary supplies
Supervised staff to guarantee proper patient care standards and HIPAA compliance were upheld
PARK AVENUE DERMATOLOGY
Jacksonville, FL
December 2017-February 2023
Lead Medical Assistant/Surgical Tech/Assistant to Nursing Director
Coordinated patient care by assisting with procedures such as surgeries, biopsies, injections, wound care and suture removals
Managed inventory and ordering of medical supplies
Prepared examination rooms for patient visits by ensuring cleanliness and stocking necessary supplies
Provided support to medical staff by assisting with patient intake, room preparation, and administrative tasks
Maintained confidentiality of patient information in compliance with HIPAA regulations
Mentored and trained new employees for the role of Medical Assistant and Surgical Tech
Supported the Nursing Director in MIPS and note audits to ensure regulatory compliance
ADVANCED DERMATOLOGY & COSMETIC SURGERY (FORMER NORTH FL DERM)
Jacksonville, FL
September 2016-December 2017
OFFICE MANAGER
Recruited and trained personnel to ensure an efficient and effective office workflow
Supervised all daily functions of administrative and clinical staff
Oversaw the financial operations of the practice location
Maintained confidential personnel files
Scheduled surgical appointments and secured necessary prior authorizations
Assisted providers as needed to optimize patient flow
Provided front office support, including patient check-in and check-out
Coordinated patient referrals to other specialists
Educated clinical staff on the implementation of new policies
Developed and maintained relationships with referring providers through targeted marketing to local businesses
Managed and maintained biopsy logs
Oversaw cosmetic and product inventory
NORTH FLORIDA DERMATOLOGY AND ASSOCIATES
Jacksonville, FL
June 2011-2016
MEDICAL ASSISTANT
Ordered lab work and x-rays as required by providers
Prioritized patient daily care and scheduled patient procedures
Assisted patients with wound care, recorded vital signs, prepared patients for procedures, and obtained specimens
Maintained and organized patient exam rooms
Educated patients and their families on health matters and treatment plans
Assisted providers with sterile and non-sterile dressing changes
Received training in phlebotomy and sterile surgical procedures
Managed a multi-line phone system, operated fax and copy machines
Administered and managed biologic medications
EDUCATION
FLORIDA STATE COLLEGE OF JACKSONVILLE
Jacksonville, FL
2012-Present
A.S. in Nursing
Studying to achieve B.S.N. in Nursing
Currently maintaining a 3.38 GPA
EVEREST UNIVERSITY
Jacksonville, FL
2010-2011
Medical Assisting Program
Studied Human Anatomy, HIPAA, OSHA, Phlebotomy, Basic Office Management, Insurance, CPT and ICD-9 codes, Patient Care, CPR
Graduated with a 3.8 GPA, President’s and Dean’s List
TRINITY BAPTIST COLLEGE
Jacksonville, FL
2005-2007
Office Administration, A.A.
Studied Records Management, 10-Key, Computer proficiency, Photoshop, Office Management, Data Entry, and Basic Accounting I &II
TRINITY CHRISTIAN ACADEMY
Jacksonville, FL
2003-2005
High School Diploma
Graduated with 3.5 GPA
SKILLS
Windows, Adobe, and Microsoft Office Proficiency
NextGen
NexTech
EMA
Epic
Canopy
HealthCloud
76-80 WPM, 90% accuracy
10-key data entry
10+ years Customer service experience
HIPPA and OSHA training
CPR certification
Phlebotomy training
Multiple phone line system
Data verification and retrieval
FREFERENCES
Vanessa Bryan
Friend/Coworker – 6 years
Bethany Boyer
Former Supervisor
Kimy Mower
Former Supervisor
Aaron Bell
Friend/Former Coworker
Contact this candidate