Auto Collision Estimator and Appraisal

MICHAEL KHODAVERDI

GLENDALE, CA, *****

Cell 818-***-****

*************@*****.***

EDUCATION

January 2019 Automotive Appraisal Academy

March 2019 Certified in Auto Appraisal

September 2003 Glendale Community College

December,2014 General Education (Associate Degree)

January 2001 National Technology Training Institute.

February 2002 Certified in Microsoft MCSC

June 1993 Herbert Hoover High

September 1990 Graduated

WORK EXPERIENCE

May 2024 American Collision Center

Present Estimator

Assist in inspecting damaged vehicles, preparing accurate repair estimates, and working closely with customers, technicians, and insurance representatives

Assist in inspecting vehicle damage and documenting all visible and hidden damage

Prepare preliminary repair estimates using estimating software (e.g., CCC One And Mitchell)

Collaborate with estimators and technicians to ensure accuracy of repair plans

Communicate effectively with customers regarding repair processes, timelines, and costs

Liaise with insurance adjusters and upload necessary documentation/photos

Update repair estimates based on supplement findings

Maintain organized and up-to-date records of estimates and repairs

Support the shop team with administrative or customer service tasks as needed

Write detailed estimates and supplements for collision repairs, Sheet match

Blueprint vehicles with technicians

Order parts and ensure timely delivery

Communicate repair status to customers and provide updates

Collaborate with team members to ensure a seamless repair process

Tesla Certified Shop.

August 2023 Progressive

May 2024 MRR (Manage Repair Representative)

Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines

Negotiate repair process with body shops

Document information related to the claim and make decisions consistent with claims standards and local laws

Evaluate and handle claim payments and resolution of claims without payments

Review and determine validity of any supplement requests

Responsibilities for Claims Adjuster

Investigate the nature of the damage being claimed

Interview witnesses to understand the nature of the claim and gain an understanding of what occurred prior to the claim

Evaluate video footage, previous insurance claims and other information to further understand the incident

Create reports detailing the events and damage related to the claim

Research the costs of repairing the damage

Review the claim-holder's insurance policy in order to determine what should be covered

Coordinate the services of mechanics, architects, contractors, etc. in order to ensure damage is repaired

Negotiate claim settlements with claimants and/or their legal teams

June 2022 Caliber Collision

August 2023 Service Advisor (Estimator)

Estimate all drive-in appointments and complete review process with customer Repair Orders:

All files are opened with BAR (CA) and DRP compliance, including obtaining proper authorizations.

Provide post repair plan communication including all vehicle status updates Prepare and complete proper paperwork for final customer packet prior to vehicle delivery (DRP, final invoice)

Complete process review with customer.

Check in vehicle upon drop off with customer.

Complete total loss administration.

Deliver vehicle to customer upon completion.

Comply with all Caliber safety rules, guidelines and standards.

Daily activity may consist of physical activity such as reaching below and above shoulder level, kneeling, bending, squatting and stooping to inspect repairs, lifting and carrying objects over 50 pounds as well as sitting and standing for extended periods of time during the estimating and disassembly process.

Perform other related duties as assigned to ensure an efficient and effective repair.

Responsible for effectively converting prospective clients into lifelong customers.

Prepare all estimates in a manner that enables the organization to achieve profit benchmarks.

Prepare each estimate in an accurate and timely fashion as to provide the production department with a detailed “blueprint” of the repairs.

Provide all estimates in such a manner that allows the organization to succeed in our DRP relationship’s KPI’s.

Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.

Work directly with current and potential customers demonstrating a friendly, accommodating, cheerful attitude.

May 2020 Kemper Corporation

June 2022 Customer Service Representative / Auto Insurance

Answer a high volume of calls from brokers and insureds.

Review policy details and billing history.

Take payments while reviewing Polices from Brokers and Insureds.

Processing change requests via phone, fax, or online.

Providing excellent customer service.

Working Remote and making independent decision.

Effectively communicating verbally and in writing to customer

Understanding Customers’ Needs and making Decisions and solving Problems daily.

Making sure every call is handled with care and understating and empathy to the insured at the time of there needs,

Transferring calls to claims Dept to start process.

Verifying Coverages for the lean holders.

Faxing documents to Brokers & insured, (ID card, Dec Pages)

Making Sure that correct info is given to Brokers and Insured.

November 2018 Joerns Healthcare LLC

May 2020 Customer Service Representative

Maintain a working knowledge of Joerns HealthCare products and services offered to clients/companies.

Receives all incoming calls from customers needing delivery or service.

Process order, schedule delivery and / or pick up via phone or web portal orders.

Collect, screen and evaluate information to identify and pursue opportunities, which improve all aspects of patient care and services, thereby increasing client satisfaction.

Accurately track and record data used to identify patient orders and outcomes.

Resolve problems regarding documentation issues and may assist in researching and resolving discrepancies.

Expected to grow knowledge base during and post new hire training for different customer programs.

Provide daily logs and necessary paperwork to fulfill daily practices.

Remain familiar with Medicare/Medicaid and other insurance guidelines.

Maintain client confidentiality in accordance with all state and federal regulatory standards.

Follow HIPPA guidelines. May conduct follow-ups with facilities and staff.

Work with all Supervisors and / or Managers to understand Team Key Performance Indicators such as Service Level, Cycle Time or Customer Satisfaction

Held accountable for individual performance indicators such as Contacts Per Hour, Handle Time, Talk Time, After Call Work Time

Ability to work extended hours based on business needs when necessary.

All employees are required to attend education workshops on excellent customer service, review pertinent industry literature, attend in-services on new product(s) and technology when provided, and avails self of audio and videotapes for additional training.

January 2017 New Century Auto Body & Paint

May 2020 Auto Body Estimator / Appraiser

•Check-in vehicle into shop and assess damages.

•Accurately Evaluating damages.

•Compute cost of replacement parts and labor to restore vehicle to condition specified by customer and provide proper estimate for repair and explains estimate to customer.

•Enter itemized estimate on the repair order and explains estimate to the customer.

•Evaluate and assess damage with technician, identifying areas of repair and replacement of part and manage repair progress with body shop team

•Negotiate with insurance companies regarding additional damages.

•Scheduling & Managing inspection appointment.

•Processing claims in timely manner.

•Keep customer informed and updated throughout the repair process.

•Vehicle evaluation

•Optimal customer interaction skills.

•Updating files accordingly

•Maintaining excellent communication with inside staff & management.

•Mitchell Estimating Program Certified.

•Present finished vehicle to the customer and explain what was done.

January 2016 Star tech Auto Repair

January 2017 Mechanic & Customer Service

•Specialize in Servicing breaks and Oil changes.

•Preforming smog checks with the owner by my side.

•Removed & replacing tires, shocks, struts and Breaks.

•Repaired installed Radiators and water pumps.

•Providing great customer service to get repeat customers.

•Writing a quote and estimate repair job.

•Working with Venders on parts orders and Pricing.

•Answering calls from customer on Jobs and repair status.

•Learning general business operations of repair shop and customer service.

•Filling out all the Repair invoice and filling them properly.

•Keeping accurate amount of parts and supplies to maintain necessary inventory.

•Opening and Closing Shop on the daily Bases.

ADMINISTRATIVE SKILLS

•Mitchell Estimating Program

•Windows 95 & 98 & 2000

•Microsoft Word Perfect 9 & Office. 2010

•Win Copy.

•Adobe

•SAP / ECC

•CRM Systems

•Time management.

•Excel & Word

•Microsoft office 2013.

•Microsoft office & PC literate

•WPC & OnBase Farm System

LANGUAGES

•English

•Armenian

•Persian

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