Virtual Assistant & Admin Support Specialist

E D U C A T I O N

C O N T A C T A B O U T M E

W O R K E X P E R I E N C E

J AZMIN CASTANO

S K I L L S

SKYLINE COLLEGE

Associates of Science

Graduated 2014

Alma Heights Academy

Graduated 2011

Administration

Customer Service

Project management

Proficient in using CRM software

Content Development

Google Suite

Detail Oriented

Graphic Design

**************@*****.***

2370 Rollingwood Drive

San Bruno CA 94066

(650) 622 - 6817

OWNER / PHOTOGRAPHER

EXECUTIVE CLIENT SERVICE COORDINATOR

Ava + Otis Designs (2018 - Present)

CBRE (2015 - 2017)

Comprehensive database management and strategic consulting. It involves assisting Commercial Real Estate Brokers with documentation such as privacy policies, disclosures, leases, and proposals. Create and edit marketing materials using InDesign, PowerPoint, and Excel. Manage Broker calendars, client meetings, and legal document transfers. Develop marketing materials such as flyers, presentations, and email blasts. Act as a point of contact for team members and manages social media. Collaborate with graphic designers and handling vendor purchases. Organize and maintain electronic and paper filing systems. Sorted, screened, and distributed incoming mail, packages, and interoffice correspondence daily to the appropriate recipients. Assist various departments with clerical tasks, including data entry, photocopying, and report preparation using Microsoft Office Suite.

Maintained executive and office calendars, coordinating meetings, conference rooms, and client appointments without any scheduling conflicts. Monitored office supply inventory, tracked usage, and placed timely orders to ensure the reception area and common spaces were well-stocked. Enforced front-desk security protocols by managing visitor logs, issuing access badges, and overseeing building entry. I am an experienced Administrative Assistant committed to excellence, with a focus on quality and a keen eye for detail. With extensive experience in client service, executive administration, and management, I have spent the past decade actively participating in client service roles, dedicating six years to executive administration and five years to management. I thrive in both independent and collaborative settings and excel in efficiently managing multiple tasks simultaneously. My technical skills include proficiency in Google applications, such as Calendar, Gmail, and Google Drive. I have a typing speed of 81 WPM and am an expert in the Microsoft Suite, including Excel, Word, PowerPoint, and Outlook. Additionally, I am proficient in Adobe Suite, including Adobe Illustrator and InDesign, and I have experience with creative tools like Canva. Foster a relaxed and playful atmosphere during sessions, perform advanced retouching techniques and delivering customized, high-quality print packages. Maintain meticulous records of all financial transactions according to company policies and standard auditing procedures. Directed day-to-day studio operations, streamlining booking procedures and client scheduling to maximize studio utilization and client satisfaction. Spearhead all digital marketing and social media campaigns via email, Instagram and Facebook.

HIGH SCHOOL DIPLOMA

E D U C A T I O N

C O N T A C T W O R K E X P E R I E N C E

S K I L L S

SKYLINE COLLEGE

Associates of Science

Graduated 2014

Alma Heights Academy

Graduated 2011

Administration

Customer Service

Project management

Proficient in using CRM software

Content Development

Google Suite

Detail Oriented

Graphic Design

**************@*****.***

2370 Rollingwood Drive

San Bruno CA 94066

(650) 622 - 6817

BARISTA / SHIFT SUPERVISOR

Starbucks Coffee Company (2011 - 2013)

Create and manage schedules efficiently. Participate in regular training sessions and staff meetings. Onboard and train new team members according to company guidelines. Maintain accurate records and manage product inventory. Ensure a strong customer focus in barista responsibilities, such as memorizing drink recipes, weigh or measure ingredients, restock merchandise, and stay informed about the current menu and recipes. Collaborate with colleagues to maintain a positive and productive team environment. Address and resolve customer inquiries and complaints with professionalism and empathy, ensuring a satisfying experience for all patrons. Implement promotional activities to boost sales and customer engagement. Demonstrate a commitment to continuous learning and improvement, staying updated on industry trends and best practices.

HIGH SCHOOL DIPLOMA

Maintaining office organization and performing various administrative functions. Managing staff and client calendars, training, interviewing, and creating meeting materials. Support Store Director and assistant managers with aspects of service, sales, and productivity. Additionally, oversee merchandise processes, handle office supply orders, and manage product markdowns. Coordinating the workflow for over 25 employees, managing tasks, and ensuring deadlines are me. Maintain the procedures manual and prioritize incoming contract requests and inquiries. Open and close of registers, manage cash deposits, and facilitate onboarding and training. Stocking merchandise and providing customer service. Coordinate client communications via phone and email, and schedule conference calls, meetings, and events for onboarding new team members.

OPERATIONS CONSULTANT

Sephora (2013 - 2015)

J AZMIN CASTANO

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