Bilingual Collections Specialist

Miguel Rivera

Lawrence, MA *****

781-***-**** ********@*****.***

Collections Specialist

Bi-lingual Collections Specialist with 10+ years of experience utilizing excellent communication and persuasion skills to provide customer service and collections services in fast paced call centers for Credit Union and Private Collections agencies.

Skills

Explaining situations, options and terms

Negotiating agreement

Customer Service in a Call Center environment

Bilingual Spanish and English - written & oral

Knowledge of the FDCPA and state consumer protection Laws

Maintain Confidentiality

Keep accurate computer account records

Employment History

Snapchef Foundation at Methuen Care Center, Methuen, MA (COVID Contract) 12/2020 – 1/2022

Food Drive Delivery Driver

Delivered food to elderly people during COVID Pandemic

Operated Mobile Collections sites for food drives at supermarkets

Digital Federal Credit Union Marlborough, MA (COVID layoff) 04/2019 – 3/2020

Bill & Account Collector in a call center environment

Called delinquent DCU customers and negotiated manageable payment

plans to settle outstanding bills for Mortgage, Automobile, National Grid,

and other accounts

Associated Credit Corporation, Tewksbury, MA (office closed) 3/2018 – 12/2018

Collections Specialist in a call center environment

Negotiated manageable payment plans to resolve overdue Medical,

Utility, Automotive accounts

Action Collection Agency, Middleboro, MA 30/2007 – 9/2015

Collections Agent in a call center environment

Made calls to customers to explain their obligations

Assisted responsible parties to make viable payment plans, and follow

through on their commitments

Education

Roxbury Community College Associates Degree Business Administration

Contact this candidate