Remote Customer Service & Operations Support

DUANE DOVE

Remote Customer Service & Administrative Specialist Client Relations Training & Operations Support

**** ******* ** *** *******, LA 70113 504-***-**** **********@***.***

PROFILE SUMMARY

Dynamic, customer-focused professional with over 5 years of diverse experience in service, property management, and educational support roles. Proven ability to engage and connect with audiences as a guest panel member on Fox 31’s "Fox Box" and "Everyday Colorado." Experienced guest host and emcee for local events, including crowd work for Alice 105.9, enhancing attendee engagement. Expert in addressing customer inquiries with empathy and precision, adept at multitasking in fast-paced environments. Proficient in utilizing CRM systems for documentation and ensuring proactive follow-up to enhance customer satisfaction. Strongly aligned with the fitness industry, evidenced by a personal health transformation of 225 pounds and ongoing CPT re-certification through ACE. Committed to fostering positive client relationships and driving results.

CORE SKILLS

•Skilled in delivering exceptional customer service and maintaining client satisfaction

•Experienced in training, mentoring, and onboarding new team members effectively

•Adept at managing data entry, administrative tasks, and operational workflows

•Strong communication skills, fostering positive relationships with clients and colleagues

•Proficient in using CRM tools, POS systems, and office software

•Detail-oriented with accuracy in documentation, reporting, and process management

•Highly adaptable to remote work environments and virtual collaboration platforms

•Motivated, reliable, and disciplined with strong work ethic and accountability

SKILLS HIGHLIGHTS

Remote Customer Support Client Relationship Management Virtual Collaboration Tools

Ticketing Systems Workflow Optimization Process Improvement

Scheduling & Calendar Management Quality Assurance CRM Software (Salesforce, HubSpot)

Reporting & Analytics Email & Chat Support Escalation Management

PROFESSIONAL EXPERIENCE

Compass Group, Lambeth House

Server 03/2025 – Present

•Deliver attentive, personalized dining service, fostering strong relationships with residents.

•Accurately accommodate dietary restrictions, allergies, and individual preferences.

•Effectively communicate resident needs to kitchen and support staff for seamless service.

•Uphold food safety standards and maintain clean, organized service areas.

•Provide consistent, compassionate care in a routine, trust-based environment.

Verret’s

Bartender 09/2023 – 02/2025

•Provided efficient, high-volume service while maintaining professional and courteous interactions.

•Managed POS systems accurately for orders, payments, and transaction adjustments.

•Addressed customer concerns promptly, ensuring satisfaction and repeat patronage.

•Cultivated strong guest relationships, contributing to multiple positive online reviews.

A10 Properties

Property Manager 02/2017 – 09/2023

•Acted as primary point of contact for tenant and owner inquiries, ensuring timely responses.

•Oversaw billing, maintenance requests, and issue resolution with accuracy and professionalism.

•Maintained comprehensive records of communications and follow-ups to ensure accountability.

•Coordinated with vendors and internal teams to efficiently resolve property-related issues.

Serenity Education

Paraprofessional 05/2012 – 02/2017

•Supported students with diverse learning needs through patient, clear, and adaptive guidance

•Maintained professional standards, confidentiality, and accurate documentation of student progress

•Collaborated with teachers and staff to implement strategies that promote positive educational outcomes.

EDUCATION & CERTIFICATIONS

•General Educational Development (GED)

•Certified Personal Trainer (CPT) — American Council on Exercise (ACE), Re-certifying

ADDITIONAL QUALIFICATIONS

•Successfully achieved a 225-pound weight loss through disciplined nutrition and training

•Exhibits exceptional self-discipline, consistency, and accountability in goal attainment

•In-depth knowledge of motivation, habit formation, and client support strategies

References available upon request.

Contact this candidate