Desktop Support & POS Support Engineer

B E R N A R D K. W A T K I N S

Voice: 216-***-****

E-mail: ***********@*****.***

OBJECTIVE

To secure a position that will allow me to utilize and expand my technical, practical and leadership experience in computer systems technology and project management.

PROFESSIONAL EXPERIENCE

CompuCom, LLC 11/21 – Present

Solon, OH

Desktop Support Engineer II

On contracted project to provide local Tier II & III support services for Hubbell Utility Solutions, Inc. Migration, support and upgrade of hardware, software and printing systems. Configure Windows 10 & 11 on desktop and laptop PC equipment at primary location.

Beacon Hill Staffing, LLC 10/20 – 10/21

Akron/Cleveland/Hudson, OH

POS Support Analyst II

On contracted project to support remote installation and configuration of Windows-based POS Systems for Joann Stores, Inc. Remote installation of hardware and software and configure network switches, printers and terminals for upgraded POS System. Project encompasses more that 350 store locations in the contiguous U. S.

Desktop Support III

On contracted project to migrate and upgrade hardware, software and configure Windows 10 on desktop and laptop PCs at various locations for The Cleveland Clinic Foundation. Image new PC systems. Re-image Windows 7 PCs to Windows 10 using Altiris deployment tools. Troubleshoot desktop and laptop computers and infrastructure at sites across Cleveland Clinic Foundation operating areas. Coordinate activities with technical support team members.

Desktop Support III

On contracted project to install ruggedized computers to end-users, line trucks and other vehicles at varying field locations for FirstEnergy Corporation. Install and upgrade hardware, software and configure ruggedized tablet PCs with standard configurations and procedures. Image new PC systems. Re-image Windows 7 PCs to Windows 10 using SCCM and Altiris deployment tools. Troubleshoot ruggedized WMI computers and infrastructure at sites across FirstEnergy territories. Utilize software distribution tools. Coordinate activities with field technical support team.

Strategic Systems, Inc. 11/19 - 6/20

Cleveland, OH

Team Lead/Desktop Support Analyst

Desktop Support Analyst for IT services provider. Assigned to CompuCom Corp. for FirstEnergy Corporation company-wide Windows 7 to Windows 10 migration. Responsibilities include: PC imaging, user data capture and transfer, PC break-fix, PC hardware installation, PC software installation and configuration, PC network installation and configuration, Printer installation and configuration, additional peripheral installation and configuration. Coordinated End-user upgrade and refresh with Project Manager and Project Team.

Technical Concepts Computer Systems Services 05/10-Present

Cleveland, OH

Owner/Operator

Computer systems sales and service to government, institutional and individual clients. Design and implementation of WAN/LAN and stand-alone computer systems. Configuration, maintenance and troubleshooting of pc systems, printers, file server, routers and other computer hardware, software and peripherals. Support for Wi-Fi communications and entertainment devices and systems. Design and implementation of end-user training and support programs.

Cleveland Metropolitan School District 6/02-05/10

Cleveland, OH

Manager, Technical Services – Division of Safety and Security

Technical Services Manager for major metropolitan area school district. Responsible for all aspects of technical initiatives for the Division including: Project planning, resource allocation, installation and operational management of district-wide Closed Circuit Television Monitoring System (CCTV); Radio Dispatch analog-to-digital conversion and operational management; Incident Reporting and Call Tracking System design and management. Report to Chief of Division and make frequent presentations of new initiatives to Executive Cabinet and Senior Managers using standard tools (digital presentations, white papers, flow charts, spreadsheets, etc.). Compiled year-end statistical analyses of multiple Divisional operations in addition to communicating goals, plans, and objectives to superiors, subordinates and peers.

Progressive Systems, LLC 8/01-4/02

Birmingham, AL

Senior Project Manager – (Cleveland Municipal School District)

Senior Project Manager for computer-based video surveillance equipment integrator. Responsible for all phases of project including Installation, Engineering, Training, Time and Resource Management, End-User Support, and Customer Service. Developed detailed project plans, progress reporting metrics, and resource and time management reporting processes. Project completed on time and within budget.

TEK Systems, Inc. 10/00-8/01

Cleveland, OH

Technical Project Manager – (BP/Amoco Corporation)

Technical Project Manager and Senior Technical/Network Engineer for nationwide IT resource firm. Assigned to BP/Amoco Corporation to facilitate rollout of Microsoft Windows 2000 in a national campaign. Key responsibilities included: Hardware configuration supervision, software configuration supervision, inventory control, and personnel supervision. Project completed on time and within budget. Extensive travel required.

EDUCATION/CERTIFICATIONS

Microsoft Certified Professional CompTIA A+ Certified IT Professional Multiple Dell Hardware Certifications

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