Client Relations & Customer Support Professional
Resume:
OBJECTIVE
Customer-focused professional with
extensive experience delivering
support in fast-paced, client-facing
environments. Skilled in handling
inquiries, resolving concerns, and
maintaining high standards of service.
Known for clear communication,
problem-solving, and maintaining
professionalism under pressure.
Reliable and detail-oriented with a
strong ability to build positive
customer relationships.
Anndretta
Caston
CLIENT RELATIONS PROFESSIONAL
Passionate about building strong customer relationships and ensuring satisfaction through effective support. Focused on creating positive customer interactions through attentive service and effective problem resolution.
CONTACT
• ***********@*****.***
• Las Vegas, NV
EDUCATION
AMERICAN RIVER COLLEGE
(CUSTOMER SUPPORT
CERTIFICATION)
Sacramento Urban League (High
School Diploma)
SKILLS
• Account/ Service Coordination
• Office Administration
• CRM Systems
• Email and Phone Support
EXPERIENCE
ADMINISTRATIVE ASSISTANT, CAESARS ELECTRICAL LLC.
July 2011 - Current
In this role, I served as the primary point of contact for clients, handling inquiries and coordinating services. I coordinated scheduling and dispatch for field technicians based on job requirements, managed logistics for job-related materials, and prepared all necessary documentation and contracts. I ensured clear communication between clients and staff, supporting smooth operations
CALL CENTER REPRESENTATIVE, GCBS GLOBAL.
Oct 2003 - Jul 2011
During my time at GCBS Global, I provided remote customer support and technical troubleshooting, managed customer accounts, and resolved service-related issues. I also mediated customer concerns and de-escalated conflicts, ensuring high- quality service and accurate record-keeping.
CUSTOMER SUPPORT SPECIALIST, CDS FOODS.
Feb 2000 - Oct 2006
I assisted customers with inquiries and issue resolution in a timely and professional manner, maintained a high standard of communication, and managed high-volume interactions while ensuring service quality. I also supported clean, organized, and welcoming environments
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