Order Fulfillment & Customer Service Lead
Resume:
Channing DuRant
***McKnight Street
Reading, PA, 19601
Home: email: **********@*****.*** Cell: 610-***-****
PROFILE
Successful Order Fulfillment Professional with experience in the Delivery Industry. Known for building strong customer service relationships, resulting in customer loyalty and repeat business. Proven record of accomplishment for being a team player and ability to work individually. Skilled in maintain product inventory and proving the product to the customer in timely fashion. Additional experience in Child Care Services.
SUCCESS FACTORS:
Team Building
Flexibility
Relationship Building
Creativity
Process Improvement
Team Work
Organization Skills
Strong Interpersonal Skills
PROFESSIONAL EXPERIENCE
The Millenium Group Reading, PA 2023-2026
Office Services Lead
Responsible for providing great customer service
Printing letters, send through the postage meter and bring them downstairs for Koppenheffer to pick up
Print and process USP Shipments and send them to the docking station for UPS pickup
Receive Incoming UPS and Fed Ex packages, deliver to the customer and ask for a signature
Receive incoming mail and deliver to the customers’ desk
Print and process certified mail via Sendpro, run through meter and send downstairs for Koppenheffer to pick up
Log on ECM and clear T3 email errors
Log in certified information, Ready to print on an excel spreadsheet
Order office supplies and paper on Coupa for the entire office
Stock supplies in the supply closet in the large printer room
Exela Technologies Reading, PA 2018-2023
Customer Service Associate
Responsible for providing great customer service
Printing letters, send through the postage meter and bring them downstairs for Koppenheffer to pick up
Print and process USP Shipments and send them to the docking station for UPS pickup
Receive Incoming UPS and Fed Ex packages, deliver to the customer and ask for a signature
Receive incoming mail and deliver to the customers’ desk
Print and process certified mail via Sendpro, run through meter and send downstairs for Koppenheffer to pick up
Log on ECM and clear T3 email errors
Log in certified information, Ready to print on an excel spreadsheet
Order office supplies and paper on Coupa for the entire office
Stock supplies in the supply closet in the large printer room
JOANN Fabric and Crafts Reading, PA 2017
Team Member
Responsible for providing great customer service
Ringing customers up when they’re ready to check out
Stock items on the shelves
Make sure item are put back where they’re belong when put in the wrong place
Answer customers’ questions on the phone and when they ask if we have anything they’re looking for
Sears Berkshire Mall Reading, PA 2016-2017
Backroom Associate
Responsible for taking products to customers in a timely fashion.
Take boxes off trucks, place products on the racks, and take them out to the floor.
Print out tickets for web orders.
Print shipping labels and box UPS orders.
Prepare repair orders.
Olivet’s Boys and Girls Club PAL Unit Reading, PA 2015-2015
Summer Camp Counselor/After-School Program Aide
Responsible for assisting children’s programming and activities.
Plan a schedule for activities for the children to do for the summer and afterschool program.
Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety.
Helping children with their homework if they ask for assistance, and taking them to their next activity.
Meet and greet new arrivals, explaining the activities we have, the hours we are open and give them our flyer about us.
Prepare snacks
Clean up after camp hours
EDUCATION
Associate’s in Communications
Reading Area Community College, Reading, PA
Anticipating Graduation Date: May 12, 2017
High School Diploma
Holy Name High School, Reading, PA
TECHNICAL SKILLS
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Teams
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