Appointment Setter & Customer Service Expert
Resume:
APPOINTMENT SETTER
My nine years of experience as a professional customer service representative
make me a candidate with expertise in CRM systems and remote collaboration tools. I’m proficient in remote collaboration and CRM systems. Ahmed Attaalla
SENIOR CUSTOMER SERVICE
Summary
SECONDARY SCHOOL
Community College Forth WorthTexas
BACHELOR IN COMPUTER SCIENCE
AMBASSADOR
2019-2021
Microsoft Office 365
SalesForce
Genesys
Five9
Hubspot
Computer Literacy
Project Management Tools
Strong Communication
TexasTech University 2014 - 2018
Worked as an inbound customer service representative with AMA Consulting Group LLC for 3 years during COVID, assisting renters and landlords with overdue rent issues. Took inbound calls and responded to daily emails regarding rent payments from the New Jersey Department of Community Affairs. Represented the department while using Genesys, Microsoft Teams, Docu Phase, and company portals to assist clients. Provided clear timeframes for rent disbursements and managed customer inquiries effectively. Maintained professionalism in high-stress situations. Consistently met performance goals and delivered quality service. Skills
Education
Language
Experience
AMA Consulting Group LLC
Touch Pro
Asanappointment setter at Touch Pro, I made outbound calls using Five9 and the company’s CRM to schedule appointments for Spectrum and Comcast internet services. I researched prospects thoroughly, contacting business owners and key decision-makers. Leveraging my product knowledge, I ensured each appointment was well-qualified. The role required strong communication skills, attention to detail, and effective CRM management. I consistently met appointment-setting goals and provided a seamless experience for clients.
2017- 2019
************@*****.***
CUSTOMER SERVICE REPRESENTATIVE 2 0 2 4 - 2 0 2 6
FH Cann & Associates Inc
I worked at FH Cann & Associates Inc. for two year, assisting claimants for the Massachusetts Department of Unemployment Assistance (DUA). I handled inbound calls, addressing inquiries related to appeals, monetary determinations, and claim status. My responsibilities included document uploads, payment method changes, and transferring calls to relevant departments. I filed new claims, reopened claims, and added weekly certifications. I used DUA portal, DUA EMT system, Five9, Teams, and Excel to manage requests. I supported claimants in various situations, ensuring smooth claim processing and resolution
CUSTOMER SERVICE REPRESENTATIVE
2 0 2 1 - 2 0 2 3
Axion Contact Center
AtAxionContactCenter, I provided customer service for the Ochsner Health Program, taking inbound calls and upselling Medicare Advantage plans. Communicated regularly with licensed insurance agents and passed all CMS tests over four years. Maintained a strong team ranking and consistently met performance goals. Used tools like Five9, Cavulus, Formulary Drug Portal, and Ochsner websites. Coordinated with member services to arrange interpreters when needed.
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