Guest Services & Fine Jewelry Consultant

Professional Summary

Dedicated and enthusiastic Guest Services Specialist /Style/Tech/Beauty /Fine Jewelry consultant with a strong focus on delivering exceptional guest experiences. Skilled in retail operations, visual merchandising, and maintaining an organized, guest-ready sales floor. Passionate about style and committed to creating an inviting shopping environment. Nice and welcoming attitude, effective communication, and the ability to resolve guest inquiries promptly.

Key Skills

Guest Service Excellence: Proficient in creating welcoming experiences and fostering a guest-first culture.

Retail Operations: Knowledgeable in inventory management, sales trends, pricing strategies, and visual merchandising.

Product Knowledge: Strong interest and understanding of apparel products, accessories, and current industry trends.

Enterprise Fulfillment – Monitor the operations and enterprise fulfillment systems application, picking merchandise orders, and acknowledge completion in the system; accurately packing orders in accordance with packaging requirements and timelines. Complete all Ship from Store and Buy Online Pickup in Store activities in a timely manner.

Online /.com Operations – Research jcp.com order shortages/overages and complete shipment check-in; complete order/reporting to complete the jcp.com processes; assisting with overall organization

Effective Communication: Skilled in engaging with guests and team members to enhance the shopping experience.

Technological Adaptability: Quick to learn and utilize current retail technology tools.

Team Collaboration: Ability to work both independently and as part of a team to meet guest needs and business goals.

Results Oriented – Solve problems and make smart decisions that drive sales, profit and customer service; execute work effectively and efficiently, adapt quickly to changing situations with energy and a positive attitude

Professional Experience:

H&R Block, Dallas, TX (Part-Time) 2012- 2022.[ Seasonal,Jan – April]

Receptionist /Tax Specialist 2.

Authentically greet and engage guests, providing personalized assistance based on their needs and preferences.

Utilize HR Block tools to gain insights into key metrics, sales goals for Express IRA Products and Professional Services as added benefits on the Services provided.

Ensure the floor is replenished and organized, creating a guest-ready and providing necessary info about HR Block Banking Products and services.

Filing Federal & State tax returns for the clients and Electronically filing their tax returns to the IRS.

1040,1041, 1120, or 1065 tax return preparation experience. Filing about 500 tax returns per tax season within HR Block as Tax Specialist. Selling the Express IRA Accounts and other banking products.

Guest Services Specialist, Fine Jewelry Commission Sales, JCPenney, August 2011- Jan 2012.

JCPenney, Fine Jewelry, StoneBriar Mall

Guest Interaction: Authentically greet and engage guests, providing personalized assistance based on their needs and preferences.

Sales Support: Utilize store tools to gain insights into key metrics, sales goals, and inventory levels to prioritize tasks effectively.,all while selling Fine Jewelry and Watches.

Product Availability: Ensure the sales floor is replenished and organized, creating a guest-ready and easy-to-shop environment.

Product Knowledge: Strong interest and understanding of latest Jewelry and apparel products, accessories, and current industry trends.

Effective Communication: Skilled in engaging with guests and team members to enhance the shopping experience.

Visual Merchandising: Stay current on trends and brand guides, executing visual standards to maintain an inviting shopping space.

Fitting Room Expertise: Use fitting rooms to inspire guests and provide personalized recommendations to complete their look.

Guest Services Specialist James Avery, Fine Jewelry, Stonebriar Mall

Holidays 2017

Promotional Execution: Accurately set promotional signagage and maintain brand space during product transitions. greet and engage guests, providing personalized assistance based on their needs and preferences in ref to Jewelery.

Guest Service Operations: Support back-up cashier duties, order pick-up services while ensuring compliance with relevant laws.

Education -

Engineering (Instrumentation & Control)1995-96.

Diploma in Computer Application.,1998.

Additional Information

Passionate about working in a dynamic, energetic environment and collaborating with team members to deliver outstanding guest experiences.

Flexible with work schedules, including nights, weekends, and holidays.

Committed to continuous learning and staying updated on industry trends to better serve guests.

Contact this candidate