Office Manager & Project Coordinator

Michelle Lucas

Melbourne, FL

321-***-**** • **************@*****.***

Professional Summary

Experienced office management and project coordination professional with nearly 20 years of experience in customer service, scheduling, dispatching, billing, and operations support. Skilled in coordinating service teams, managing client communications, processing invoices and payments, and maintaining organized office operations in fast-paced environments.

Professional Experience

All Brevard Custom Cabinets — Office Manager

September 2024 – Present

Process customer payments and maintain billing records

Answer incoming calls and schedule appointments

Order materials and supplies for projects

Prepare and send invoices to customers

Support daily office operations and customer communication

USSI Global — Project Coordinator

July 2008 – July 2024

Coordinated emergency installs and repair services for technicians

Dispatched technicians and managed scheduling logistics

Processed billing and service documentation

Worked with carriers to arrange pickup and delivery of displays and equipment

Provided customer updates and handled inbound/outbound service calls

Assisted with technical support and issue resolution

Maintained accurate records and ensured timely project communication

Apex Pest Control — Office Manager

2005 – 2007

Scheduled and dispatched technicians for service calls

Managed billing and invoice processing

Answered customer calls and assisted with scheduling

Supported day-to-day office administration tasks

Skills

Office Management

Customer Service

Dispatching & Scheduling

Billing & Invoicing

Appointment Scheduling

Project Coordination

Phone & Email Communication

Microsoft Word

Microsoft Excel

Administrative Support

Multitasking & Organization

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