HR & Payroll Operations Specialist

RICHELLE T. MARAÑO, CHRA

Human Resources Admin Sr. Officer HR Generalist HR Operations People & Administration Dasmariñas City, Cavite, Philippines +63-956-***-**** ****************@*****.*** LinkedIn: https://www.linkedin.com/in/richelle-marano-chra-728666237/ PROFESSIONAL SUMMARY

Experienced HR and Administration professional with 11+ years of progressive experience in human resources operations, administration, recruitment, payroll, employee relations, and labor relations. Experienced in managing day-to-day HR functions and supporting a workforce of 100+ employees, including payroll processing, attendance and leave administration, employee records, recruitment, onboarding and offboarding, HR documentation, and employee support. Strong knowledge of HR administration, Philippine labor regulations, employee relations, grievance handling, disciplinary procedures, and HR compliance. Experienced in preparing Notices to Explain, Notices of Decision, memoranda, suspension notices, and other employee-related documentation, as well as supporting SENA, DOLE mediation, and NLRC proceedings. Highly organized and detail-oriented with strong communication, problem-solving, documentation, and administrative coordination skills. SKILLS

• Data Entry & Records Accuracy • Employee Grievance Handling

• HR & Payroll administration • Administrative & Office Administration

• Labor law compliance • Employee Relations

• HR reporting & Documentation • Employee Onboarding and Offboarding

• Workforce planning • Interview Coordination

• HR policy administration • Recruitment and Talent Acquisition PROFESSIONAL EXPERIENCE

HR/Admin/Payroll Senior Officer December 2023 – June 2026 Shield Master Elite Security Agency Inc.

Key Responsibilities:

• Managed daily HR and administrative operations supporting company-wide business functions.

• Managed end-to-end recruitment for multiple client requirements, from sourcing and screening through onboarding.

• Prepared and maintained billing records, payment reports, and collection documentation with a high level of accuracy.

• Monitored accounts receivable and followed up with clients regarding outstanding and overdue payments

• Processed payroll for 100+ employees with a high level of accuracy while ensuring timely salary release and compliance with company policies.

• Managed employee attendance, overtime, leave administration, and payroll adjustments while maintaining accurate HR records.

• Led daily HR operations supporting recruitment, employee relations, payroll, and HR administration.

• Processed payroll with a high degree of accuracy while ensuring compliance with company policies.

• Coordinated onboarding and offboarding, employment documentation, and employee orientation.

• Maintained confidential employee records and ensured compliance with labor and data privacy regulations.

• Served as the primary HR contact for employee concerns regarding payroll, benefits, attendance, and company policies.

• Supported daily HR operations across recruitment, employee relations, payroll, and administration. Human Resource and Labor Relations Senior Officer March 2020 – November 2023 Helping Hand Development Manpower Agency

Key Responsibilities:

• Managed end-to-end HR administrative processes and employee documentation.

• Managed end-to-end recruitment for multiple client requirements, from sourcing and screening through onboarding.

• Coordinated employee onboarding, scheduling, meetings, and administrative activities.

• Processed payroll-related information and monitored attendance records.

• Assisted employees regarding HR policies, benefits, and employment requirements.

• Maintained employee databases and prepared HR reports using Microsoft Office applications.

• Ensured compliance with organizational policies and government regulations.

• Supported employee relations initiatives through prompt and professional HR assistance.

• Managed employee and labor relations in compliance with the Philippine Labor Code, company policies, and applicable government regulations.

• Handled employee grievances, disciplinary cases, and workplace disputes while ensuring due process and adherence to company policies.

• Prepared and issued Notices to Explain (NTE), Notice of Decision (NOD), memoranda, suspension notices, and other disciplinary documents in accordance with Philippine labor laws.

• Represented the company during Single Entry Approach (SENA) conferences, DOLE mediation, and NLRC proceedings, coordinating with legal counsel when necessary.

• Maintained professional communication with employees and management when addressing workplace and employment matters. Recruitment Officer February 2015 – March 2020

Helping Hand Development Manpower Agency

Key Responsibilities:

• Managed end-to-end recruitment for multiple client requirements, from sourcing and screening through onboarding.

• Coordinated 20–40 interviews per month while maintaining timely communication with candidates and hiring managers.

• Reduced hiring turnaround through efficient interview scheduling and applicant tracking.

• Screened resumes and conducted initial candidate interviews.

• Scheduled interviews and coordinated recruitment activities with hiring managers.

• Maintained applicant tracking databases and recruitment documentation.

• Processed background checks and employment requirements.

• Responded professionally to applicant inquiries via phone and email.

• Assisted in preparing recruitment reports and maintaining recruitment metrics. EDUCATION

Bachelor of Arts in Psychology - De La Salle University-Dasmarinas, March, 2004 TECHNICAL SKILLS

• Microsoft Office • Zoom • Outlook • Data Entry • Google Workspace • Google Meet • ChatGPT • Canva

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