Customer Service & Operations Manager
Resume:
Kathryn Anne Bennett
Cornelius, NC
**************@*****.***
PROFESSIONAL SUMMARY
Dependable and customer-focused professional with extensive experience in leadership, operations, customer service, and team development. Skilled at managing multiple responsibilities in fast-paced environments while maintaining professionalism, organization, and attention to detail. Strong communication, problem-solving, and interpersonal skills with the ability to build positive relationships with customers, coworkers, children, and families. Eager to contribute to an organization where reliability, teamwork, and excellent service are valued.
CORE SKILLS
● Customer Service & Client Relations
● Leadership & Team Supervision
● Team Training & Development
● Front Desk & Reception
● Office Administration
● Cash Handling & POS Systems
● Scheduling & Time Management
● Organization & Multitasking
● Conflict Resolution
● Written & Verbal Communication
● Inventory & Supply Management
● Record Keeping
● Microsoft Office & Google Workspace
● Adaptability & Quick Learning
● Team Collaboration
PROFESSIONAL EXPERIENCE
Manager
Jack’s Corner Tap – Cornelius, NC
2015 – April 2026
● Managed daily restaurant operations while ensuring outstanding customer service.
● Supervised, trained, and supported employees in a fast-paced environment.
● Assisted with hiring, onboarding, and coaching team members.
● Resolved customer concerns professionally while maintaining a positive dining experience.
● Managed cash handling, point-of-sale transactions, and end-of-day balancing.
● Maintained inventory levels and assisted with ordering supplies.
● Performed multiple roles including manager, server, bartender, host, food runner, and food preparation.
● Prioritized organization, teamwork, and efficiency during high-volume shifts. Food Runner / Host
Marina Grill – Wilmington, NC
September 2022 – May 2023
● Greeted guests and created a welcoming, professional environment.
● Coordinated communication between kitchen and front-of-house staff.
● Assisted with seating, guest service, and maintaining efficient operations.
● Ensured accuracy and timeliness of food delivery.
● Worked collaboratively with staff to provide excellent customer experiences. Cheer Coach
One United Allstars – Mooresville, NC
September 2017 – February 2020
● Coached and mentored athletes while promoting teamwork, discipline, and confidence.
● Planned practices and assisted with choreography and competition preparation.
● Communicated regularly with parents regarding athlete progress and program updates.
● Maintained a positive, safe, and supportive environment for children.
● Assisted with event preparation and organization. EDUCATION
Langtree Charter Academy
Mooresville, NC
High School Diploma – Class of 2020
ADDITIONAL QUALIFICATIONS
● Dedicated to providing exceptional customer service.
● Strong ability to build positive relationships with customers, patients, families, and coworkers.
● Experienced working in fast-paced environments while maintaining accuracy and professionalism.
● Excellent organizational, communication, and problem-solving abilities.
● Able to learn new software, procedures, and workplace systems quickly.
● Reliable, adaptable, and committed to contributing to team success.
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