Remote Product Owner & Systems Business Analyst
Resume:
Sheree M. Stansbury
Annapolis, MD
***********@*****.*** https://www.linkedin.com/in/sheree-stansbury-218b1774/ STATEMENT
High energy professional Product Owner and Systems Business Analyst with 7+ years’ experience working in fluid fast- paced agile environments seeking a fully remote role. Will consider hybrid depending on location. Proven ability to successfully organize collaboration, management and prioritization of software development projects across departments. High level of communication and interpersonal skills to build strong business relationships across global teams as client facing liaison with stakeholders of all technical levels. Strong analytical understanding of systems, process flows and business models to ensure customer centric focused outcomes, and applications enhancement for increased productivity and functionality. Self-motivated, high integrity, flexible, driven and understand the connection of IT goals as they relate to overall company’s business practices, and return on investment. COMPUTER SKILLS
MS Office Suite (SharePoint, Teams, Word, Outlook, PowerPoint and Excel); intranet/internet; Google Workspace; ServiceNow; Grafana; Postman; API; Python; Azure; Velocity; GitHub; Cloud Platforms; macOS; Sequel; AWS; Amazon S3; JIRA; Mulesoft; technical writing; testing; Concur travel and expense reporting system (employee usage); Sabre Travel Industry Software.
CORE COMPENTENCIES
Agile Scrum and Kanban, Waterfall Methodologies; Project Management; Process Training virtual and classroom; Motivational Coaching; Mentoring; Reporting; Data analytics and Software analysis; Process Development; Process Improvement; Gap analysis; Self-motivated; curious; team player and leader; Excellent verbal and written communication EDUCATION
● Eckerd College Graduate - Bachelor of Arts, Major: Human Development / Psychology, Minor: Creative Writing, Journalism
● University of Phoenix - Masters Business Administration - Credits PROFESSIONAL EXPERIENCE
IT Analyst (Hybrid) Oct 2023 – Present
Baltimore County Office Information Technology – Towson, MD
● Facilitated project requirement discovery sessions and meetings to identify pain-points with subject matter experts (SME’s) across functional departments.
● Exercised expertise to make recommendations and drive collaboration.
● Participated in Agile ceremonies, stand-ups, sprint planning, reviews and retrospectives on development and projects in a fast-paced organization.
● Worked closely with developers, product managers, product owners, and senior management across business.
● Analyzed existing systems and processes for enhancements to increase profits within marketing initiatives.
● Created, maintained and tracked user stories within Azure DevOps backlog.
● Provided flow diagrams and process documentation.
● Gained understanding of pain-points from subject matter experts (SME’s) and translated business requirements into technical specifications.
● Delivered project requirements across inceptions, testing, demo and post-release support.
● Collaborated with developers, project managers, and quality assurance to ensure solutions met defined requirements.
● Ensured Adherence to best practices and business standards. Senior Business System Analyst (Hybrid) Jul 2023 – Oct 2023 Nextpoint / Liberty Tax – Virginia Beach, VA
● Facilitated project requirement discovery sessions and meetings to identify pain-points with subject matter experts (SME’s) across functional departments.
● Exercised expertise to make recommendations and drive collaboration.
● Participated in Agile ceremonies, stand-ups, sprint planning, reviews and retrospectives on development and projects in a fast-paced organization.
● Worked closely with developers, product managers, product owners, and senior management across business.
● Analyzed existing systems and processes for enhancements to increase profits within marketing initiatives.
● Created, maintained and tracked user stories within Azure DevOps backlog.
● Provided flow diagrams and process documentation.
● Gained understanding of pain-points from subject matter experts (SME’s) and translated business requirements into technical specifications.
● Delivered project requirements across inceptions, testing, demo and post-release support.
● Collaborated with developers, project managers, and quality assurance to ensure solutions met defined requirements.
● Ensured Adherence to best practices and business standards. Family Advocacy Prevention and Education Specialist (Remote) – Fort Meade, Maryland Contractor: Addon Services, LLC. Jul 2023 – Aug 2023
● Develop curriculum plans and assistance/intervention programs and initiatives.
● Provide training material, and facilitated seminars and events for military parents.
● Facilitated parenting group sessions utilizing art, music, journaling, poetry and role play models.
● Provided 1 to 1 parenting skills classes.
● Built relationships to partner with external government systems and agencies to expand available.
● Identify community needs to help sustain successful outcomes between parents and their children.
● Updated projects Kanban board.
● Apply creative solutions for expanding programs and supportive services to aide in positively influencing parent/child relationships.
Product Specialist (Remote) Aug 2021 – Mar 2023
Bayer Crop Science – Global Location 360 / Contractor: Rose International - Creve Coeur, MO
● Provided ServiceNow Level II/I help desk technical support for the research and development geospatial global agricultural, scientific, and geographical divisions who needed to access statistical and visual data.
● Supported development and projects in an agile modeled fast-paced organization.
● Provided expert gap analyses and recommendations on complex process and project issues to gain domain knowledge.
● Provided whitelisting support for domains.
● UAV metrics analytics, reporting and Velocity analysis.
● Worked collaboratively to ensure digital assets are discoverable, integrated, and accessible for marketing.
● Updated projects Kanban board.
● Conducted data analytics on issues, identified and addressed gaps in processes for best practice recommendations.
● Created Standard Operating Procedures (SOP) for triage related to data access for global divisions. Created and revised internal and external process, visual and technical documents.
● Monitored, public, internal, classified and secured data. Provided excellent organizational, verbal, and written communication skills across divisions. Learned new technologies and applied issue resolutions and projects.
● Utilized Grafana Dashboards and Google Cloud Dashboards for API/Applications to monitor big data flow.
● Provided knowledge based training in Microsoft Teams. Performed daily use of Application Programming interface
(API); Postman, Python, and R applications, Amazon web services (AWS), and GitHub applications. Consultant
SMS Business Consulting Services LLC - Annapolis, MD Jan 2021 – Jul 2021
● Provided expert level proofing and editing documents.
● Composed business documents, and resumes.
● Created content for programs, invitations, and announcements.
● Provided photographer services on projects when needed. Systems Business Analyst
Judiciary Information Systems, Administrative Office of the Courts Sep 2018 – Dec 2020 State of Maryland - Annapolis, MD
● Analyzed procedures and provided Tier 2 ServiceNow support to resolve end user systems and applications functionality issues.
● Client facing to elicit and gather information and become subject matter expert to analyze complexed business processes, requirements, and process improvement.
● Conducted workflow analysis to assess best practices of business processes and applications.
● Evaluated information to identify risks and opportunities for system and process enhancements and provided recommendations for best practices.
● Gained domain knowledge, provided communication and visualization for instruction and performed tests against the functional and technical requirements.
● Communicated, and collaborated across teams for end-to-end process of development.
● Developed written outlined material and communicated across business stakeholders and departments identified areas with opportunities for process improvements.
● Proofread drafted bills ready to be signed into law for grammatical and information correctness and recommendations as needed.
● Prepared and sent email notifications on bills being signed into law to the appropriate circuit or district courts to ensure awareness.
● Revised and created state forms used across the courts based on the new laws and implementation dates. Created end user reference technical documents and ad-hoc reports.
● Served as change agent to gain buy in on new system functionality.
● Facilitated virtual and online meetings, demos and training session on new application enhancements and processes.
Consultant
SMS Business Consulting Services LLC - Annapolis, MD Jan 2017 – Aug 2018
● Provided expert level proofing and editing documents; composed business documents, and resumes; created content for programs, invitations, and announcements; provided photography for suitable projects. Product Owner
General Information Services - Chapin, SC Apr 2015 – Jun 2017
● Conducted joint application design (JAD) sessions across operations management, subject matter experts, and stakeholders to obtain business requirements.
● Interpreted and communicated to customers and development teams as a client facing liaison.
● Solicited customer pain points and opportunities for gap improvement.
● Researched business functions to identify key performance indicators (KPI) and provide analysis of recommendations for best practices solutions.
● Participated in Agile Scrum Sprints, delivering clear user stories, managing product backlogs, QA testing support, approval and implementation of products and system changes end to end life cycle.
● Created standard operating procedural documents.
● Updated documents to meet best practices standards.
● Gathered and communicated technical requirements for the applications solutions.
● Communicated process enhancement and serve as a change agent, facilitating presentations, knowledge sessions.
● Provided collaboration with all levels of executive leadership and management.
● Managed customer expectations and ensured prompt and complete customer service.
● Formed productive networks with internal and external customers and vendors.
● Customized presentations to the interests of the audience.
● Performed analyses to resolved issues including analysis of technical feasibility of proposed system solutions.
● Lead design sessions by presenting logical statements of complexed business problems and designs.
● Served as a staff resource and mentor regarding understanding of architectural systems.
● Created documentation including requirements, user stories, acceptance criteria, feature description PowerPoint decks, user guides, process flows, and wireframes.
● Responsible for conducting Design Thinking sessions to gain insights into end user and customer needs.
● Worked with the managers to prioritize requirements, define and manage scope and sprints for a project. Diversity Specialist
Commercial Construction - Hanover, MD Feb 2015 – Apr 2015
● Guided contractors with completing required contract forms and bid process steps.
● Facilitated outreach events and provided bid information sessions.
● Assisted individuals seeking employment with online registration on the Workforce Exchange Network. Manager Collections Call Compliance and Quality Assurance (Remote) NCO Financial Systems, Inc., - Horsham, PA Jul 2005 – Jan 2015
● Served as subject matter expert that managed quality and compliance analyst, approximately 20 and more employees per site within the United States located in Dublin, OH; New York; Norcross, GA; Baltimore, MD and offshore sites in Jamaica; India; and the Philippines.
● Coordinated and managed monthly account audits and call monitors for client accounts for more than 135 attorney firms and 30 agencies of an average range of 1500 third party, pre-legal and legal collectors.
● Facilitated employee e-training, mentoring, and coaching of quality analyst. Ensure FCRA, FDCPA, TCPA, and HIPAA, regulatory guidelines, compliance, quality, and company policy adherence.
● Developed compliance and audit standard operating procedures and service level agreements.
● Organized and conducted virtual software training for analyst staff various on-shore and off-shore sites using NICE, Avaya, Verint 360, Live Vox, Insite applications.
● Subject matter expert on call quality, compliance, best practices, and consumer satisfaction feedback.
● Collaborated with IT departments to provide end user support for call center software to partners to maximize productivity, liquidation, and quality of the customer experience.
● Expert consultant and change agent for root-cause and solutions focused feedback.
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