Customer service representative
Resume:
Previa Meline Coe
**** ****** ****, *** *** Temple Hills, MD 20748 240-***-**** *********@*****.*** SUMMARY
Dedicated and results-driven customer service professional with experience in property management, leasing operations, administrative support, public relations, and front-line customer service. Proven ability to manage high- volume customer interactions, maintain confidential records, process documentation, resolve concerns, and provide exceptional service in fast-paced environments. Skilled in communication, problem-solving, organization, and technology-based systems. Recognized for professionalism, reliability, attention to detail, and the ability to build positive relationships with residents, clients, coworkers, and leadership. Seeking an opportunity to contribute strong customer service, administrative, and organizational skills in a professional government or corporate environment. EDUCATION
Oxon Hill High School Oxon Hill, MD
High School Diploma
EXPERIENCE
Leasing Agent March 2025 – Present
Dolley Madison Towers Arlington, VA
• Serve as the primary point of contact for residents, prospective residents, visitors, vendors, and community partners while providing exceptional customer service and professional support.
• Manage the complete leasing process, including responding to inquiries, following up with prospects, scheduling property tours, and assisting applicants throughout the application process.
• Conduct property tours and provide detailed information regarding available units, community amenities, pricing, lease terms, and rental requirements.
• Review rental applications, verify applicant documentation, and ensure information accuracy while following company policies and Fair Housing regulations.
• Prepare, maintain, and organize leasing documents, resident records, and confidential information with a high level of accuracy.
• Assist customers with questions regarding applications, payments, move-in requirements, availability, and community policies.
• Support occupancy goals through customer engagement, lead follow-up, relationship building, and effective communication.
• Coordinate move-ins and move-outs, including inspections, lease completion, key distribution, and resident onboarding.
• Address resident concerns and provide timely resolutions by coordinating with management and maintenance teams.
• Maintain detailed records of resident interactions, leasing activity, inspections, and operational tasks.
• Manage front desk responsibilities, including answering calls, responding to emails, assisting visitors, and providing accurate information.
• Monitor building access, visitor activity, and security procedures to maintain a safe residential environment.
• Manage package operations by receiving, tracking, organizing, and distributing resident deliveries.
• Assist with administrative duties, community events, facility reservations, and inventory management. Front Desk Concierge May 2024 – March 2025
Dolley Madison Towers Arlington, VA
• Provided professional customer service to residents, guests, vendors, and visitors while maintaining a welcoming and organized environment.
• Managed front desk operations, including phone calls, emails, visitor assistance, and resident inquiries.
• Supported leasing operations by providing information to prospective residents and assisting with application documentation.
• Processed and organized resident packages and deliveries while maintaining accurate tracking records.
• Responded to resident concerns, submitted maintenance requests, and coordinated follow-up with appropriate departments.
• Operated building security systems and followed established safety and access control procedures.
• Managed community reservations, inspections, and scheduling for shared facilities.
• Maintained inventory records, ordered supplies, and supported administrative operations.
• Developed strong relationships with residents through communication, problem-solving, and personalized assistance.
• Assisted management and team members with daily operational responsibilities. Delivery Driver October 2023 – May 2024
Amazon Hyattsville, MD
• Delivered packages efficiently while following assigned routes, safety procedures, and company standards.
• Provided professional customer service by addressing delivery questions and resolving concerns.
• Maintained accurate delivery records and ensured timely completion of daily assignments.
• Safely loaded, unloaded, and inspected delivery vehicles to maintain operational readiness.
• Demonstrated strong independence, organization, and time management skills. Sales Associate August 2022 – January 2023 (Seasonal Part-Time) UPS Store Gallery Place Chinatown, Washington, DC
• Provided excellent customer service by assisting customers with shipping, printing, and package-related services.
• Processed customer transactions accurately while maintaining professionalism and attention to detail.
• Managed incoming packages, shipments, and logistics operations.
• Assisted with office organization, filing, inventory tracking, and administrative tasks.
• Operated office equipment including printers, scanners, and communication systems.
• Maintained accurate records and supported daily business operations. Server / Supervisor April 2020 – October 2023
Farmers Fishers Bakers Georgetown, Washington, DC
• Delivered exceptional customer service while managing multiple customer needs in a fast-paced environment.
• Resolved customer concerns professionally while maintaining positive relationships.
• Processed cash, credit card, and gift card transactions accurately.
• Trained new employees on company procedures, customer service standards, and workplace expectations.
• Followed safety, sanitation, and compliance guidelines. Sales Associate January 2019 – March 2020
Walgreens Forestville, MD
• Assisted customers by providing knowledgeable service and resolving concerns effectively.
• Managed transactions, cash handling, and register procedures with accuracy.
• Supported sales goals through customer engagement and product recommendations.
• Maintained inventory, stocked merchandise, and organized store displays.
• Balanced multiple responsibilities while meeting deadlines in a busy retail environment. Cashier May 2017 – March 2020
Popeyes Capitol Heights, MD
• Provided friendly and efficient customer service while processing transactions.
• Maintained organized checkout areas and supported daily operations.
• Trained new team members on customer service procedures and workplace expectations.
• Used problem-solving skills to address customer concerns and improve service. Preschool Teacher Assistant July 2016 – May 2017
Trinity School of Early Learning Arlington, VA
• Supported classroom operations while maintaining a safe and organized environment.
• Assisted with educational activities supporting child development and learning goals.
• Communicated effectively with teachers, parents, and staff.
• Maintained health, safety, and organizational standards. TECHNICAL SKILLS
Customer Service & Public Relations
Administrative Support & Office Operations
Professional Written and Verbal Communication
Client and Resident Relationship Management
Problem Resolution & Conflict Management
Document Processing & Record Maintenance
Data Entry & Information Management
Time Management & Organization
Team Collaboration & Leadership
Compliance & Policy Support
Scheduling & Coordination
Confidential Information Handling
Multi-tasking in Fast-Paced Environments
Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Google Workspace (Gmail, Docs, Sheets, Calendar)
Customer Relationship Management (CRM) Systems
Property Management and Leasing Software
Applicant Screening Platforms
Electronic Filing and Record Management Systems
Data Entry and Database Management
Digital Document Processing
Email Correspondence and Calendar Management
Multi-Line Telephone Systems
Office Equipment (Printers, Scanners, Fax Machines) REFERENCES
Deborah Ellis — Manager — 571-***-**** Maya Vann — Manager — 771-***-**** John Carlos — Manager — 202-***-**** Kieth Roarie — Co-Worker — 301-***-**** Dante Dixon — Co-Worker — 202-***-**** Kendra Graves — General Manager — 202-***-****
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