Operations & Site Management Leader

WILLIAM ANDERSON

OPERATIONS & SITE MANAGEMENT PROFESSIONAL

Glenview, Illinois 224-***-**** 224-***-**** *******************@*****.*** PROFESSIONAL SUMMARY

Hands-on operations and management professional with several years of leadership experience across car wash operations, restaurant management, mobile automotive detailing, customer service, sales, team development, scheduling, cash accountability, and fast-paced daily execution. Strong working knowledge of site operations, tunnel processes, equipment troubleshooting, performance metrics, P&L awareness, training, facility standards, and customer experience. CORE COMPETENCIES

Operations Management • Team Leadership & Coaching • Scheduling & Labor Management • KPI / P&L Awareness • Customer Service • Sales & Membership Conversion • Training & Development • Equipment Troubleshooting • Facility & Tunnel Operations • Safety & Sanitation

• Mobile Detailing • Paint Correction • Ceramic Protection PROFESSIONAL EXPERIENCE

Owner / Operator Anderson Elite Mobile Detailing — Illinois 2026 – Present

• Operate a mobile automotive detailing business providing on-site exterior washing, interior detailing, paint correction, and ceramic protection services.

• Manage customer communication, scheduling, service quality, equipment readiness, and day-to-day business operations with a strong focus on attention to detail and customer satisfaction. Site Manager / Operations Management Raceway Car Wash — Illinois 2026

• Led day-to-day site operations, staffing, scheduling, customer experience, membership sales, labor control, and team accountability in a high-volume car wash environment.

• Tracked conversion, labor, reviews, and site-performance KPIs while coaching employees and supporting tunnel, facility, maintenance, chemical, and supply operations.

Assistant Manager / Operations Leader EverClean Car Wash — Arlington Heights, IL 2026

• Advanced quickly into substantial day-to-day leadership responsibilities while learning car wash operations from the ground up.

• Supported staffing, workflow, tunnel operations, membership sales, customer resolution, cash accountability, site cleanliness, employee development, and basic troubleshooting.

Assistant Manager / Catering Operations Potbelly Sandwich Works — Illinois Jan 2023 – Oct 2025

• Managed high-volume shift operations, employee direction, customer service, store readiness, food-safety standards, cash controls, and daily execution.

• Trained and developed employees while supporting catering operations across multiple locations and maintaining strong standards for reliability, cleanliness, urgency, and guest experience. Reception / Scheduling / Customer Support M&M Pro Audio — Illinois Short-Term Position

• Supported front-desk workflow, scheduling, customer communication, and service coordination in an automotive environment. Mover / Labor Support North Shore Movers — Illinois Feb 2015 – Jun 2016

• Performed residential and commercial moving, packing, loading, unloading, and customer-facing service in physically demanding environments.

LEADERSHIP PROFILE

Hands-on, high-accountability leader who sets the standard through personal example, learns new systems quickly, coaches employees, maintains clean and organized facilities, and takes ownership of operational results.

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