Customer Service & Restaurant Server

Nina Bles V. Vidallon

Contact No: +1-929-***-****

Email Address: *************@*****.***

Alexandria, Virginia

PROFESSIONAL SUMMARY

● Customer-focused professional with experience providing excellent service in fast-paced environments. Skilled in communication, problem-solving, handling customer concerns and managing multiple tasks while maintaining accuracy. Adaptable and comfortable working independently in remote settings, SKILLS

● Customer service & Customer support.Phone, email and chat support. Strong verbal and written communication. Problem-Solving and conflict resolution. Active listening skills. Handling customer inquiries and complaints. Multitasking in a fast-paced environment. Attention to detail. Ability to work independently. Adaptability and quick learning. Professional email communication.

WORK EXPERIENCE

● Shoreline/ Georgie’s Diner

Guilford CT, West Haven CT

November 2021- July 2026

Server

● Provided great service to over 100 guests per shift.

● Took food and beverage orders accurately using POS system

● Handled cash and credit transactions

● Worked efficiently during busy breakfast and dinner rushes,

● Maintained cleanliness and complied with food safety standards at all times.

● Trained new employees to the standard of the restaurant.

● Hilton Garden Inn

Wallingford CT

January 2022 - September 2023

Restaurant Server

● Provided great service to hotel guests at every shift.

● Took food and beverage orders accurately using POS system

● Handled cash and credit transactions

● Worked efficiently during busy breakfast and dinner rushes.

● Maintained cleanliness and complied with food safety standards at all times.

● Pearl Restaurant

Ridgewood NJ

June 2020 - October 2021

Captain Waitress

● Handled customer complaints and requests.

● Handle staff briefing before dinner shifts starts.

● Organize staff schedules.

● Provided great service to dinner guests.

● Took food and beverage orders accurately using POS system

● Handled cash and credit transactions

● Worked efficiently during busy breakfast and dinner rushes,

● Maintained cleanliness and complied with food safety standards at all times.

● Gaylord Opryland Resort and Convention Center

Nashville TN

October 2017 – October 2018

Cook 2 ( Banquet Cook)

● Prepped and cooked menu items for banquets, weddings, conferences and large events.

● Maintained high food quality, consistency and presentation standards.

● Worked efficiently in a fast paced kitchen while meeting strict service deadlines.

● Assisted with food preparation, plating and timely service for large groups. EDUCATIONAL BACKGROUND

● Bachelor of Science in Hotel and Restaurant Management University of Santo Tomas, Philippines

June 2013 – June 2017

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