AI-Powered Technical Program Manager (TPM)

NEHAL AGRAWAL

Jaipur, RJ Contact: +91-823******* *******@*****.*** LinkedIn- /in/nehal-agarwal Results-driven TPM (10+ yrs) with a passion for delivering AI-powered projects and optimizing execution for impactful business outcomes. Experienced in driving cross-functional collaboration to deliver scalable solutions. EDUCATION

New York University, New York City MS in Management Information Systems July 2017 – May 2019 Vellore Institute of Technology, Vellore B.Tech in Computer Science & Engineering July 2010 – May 2014 PROFESSIONAL EXPERIENCE

Grab, Bangalore Dec 25 - Jul 25

TPM Leader

● Own and scale the Grab for Business program charter across 4 tech families, leading multi-region engineering and business teams to deliver $20M+ GMV-impacting initiatives; drive structured, data-led execution, mentor TPMs to operate with a strong business-outcome mindset, and enable scalable market expansion across 6 APAC regions. Mindtickle, Pune (2y 6m)Jun 23 – Nov 25

Staff, Technical Program Manager

● Launched a GenAI-powered, agent-driven video chat feature with real-time Copilot interactions and personalized personas, leading product management and quality assurance to enable seamless cross-platform integration, enhancing customer decision-making and driving 31% increase in deal size and 20% improvement in retention.

● Led a GenAI-integrated initiative, Interactive Missions, partnering with VPs and Directors to drive roadmap decisions, operational improvements, and QA rigor, achieving 98% bug closure, 100% adoption, and a flawless production rollout.

● Drove technical initiatives that improved web application performance, reducing latency to 800ms (P90) and 1.65s (P99) through active involvement, resulting in a significantly enhanced user experience. Google, Sunnyvale, CA (1y 10m) Sep 21 – Jun 23

Sr.Technical Program Manager

● Cross-functional collaboration: Efficiently partnered with business owners, stakeholders, and leadership teams to build consensus around a fully managed PostgreSQL database, AlloyDB, a timely launch strategy (private, public, and GA) across multiple teams and functions in Google Cloud.

● Adherence: Proactively mitigated risks for priority KPIs and P0/P1 features, achieving 90% adherence, ensuring seamless delivery of high-complexity projects while minimizing delays and maximizing business outcomes.

● Process Optimization: Redesigned private preview customer onboarding workflows, reducing go-live time by 30% by eliminating bottlenecks and optimizing throughput and quality.

● Established an organization-wide operating model for roadmap planning that streamlined planning & execution across the database org, leading to a 30% increase in OKR adherence and predictability. Walmart, Bentonville, AR (2y 2m)Jul 19 – Aug 21

Sr. Technical Program Manager, Operations

● Spearheaded a high-priority ERP data platform transformation, migrating 1,200+ Teradata tables to Google Cloud BigQuery, resulting in modernized enterprise analytics and accelerated time-to-insight.

● Cross-Functional Programs: Developed a working model for managing external dependencies, scaled vendor operations teams, mitigated delivery risks, and met SLAs. Hewlett-Packard Enterprise, Bangalore (3 yrs) Aug 14 – Jul 17 Technical Program Manager and Software Engineer (R&D)

● Core Product Development: Contributed to developing and maintaining HPE 3PAR system service console management, receiving multiple accolades for outstanding performance.

● As a Program Manager, managed multiple priorities in Agile environments, rapidly adapting to new technical skills and business needs to streamline delivery processes by 30% TPM METHODOLOGIES & SKILLS

JIRA, Confluence, EasyBI, Cursor, Claude, N8N B2B SaaS, Agile Methodologies, Kanban, Sprint, SDLC, SAFe

Comfort with Ambiguity, SQL scripting, Delivery Management CSM, CSPO certified

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