Patient-Focused Clinical Medical Assistant Trainee

ASHLYNN COPLAN

Gatesville, TX ***** • 254-***-**** • ***********@******.***

SUMMARY

Healthcare-focused professional transitioning into clinical medical assisting, drawing on pharmacy-technician experience and strong patient-facing communication. Pursuing a Medical Assistant credential with clinical rotations beginning June 2026 known for accuracy with patient records and calm performance under pressure. EDUCATION & CERTIFICATION

Medical Assistant Program — Expected October 2026

Zollege, Certified Medical Assistant Waco, Tx

• Clinical rotations beginning June 2026 ; relevant coursework in clinical procedures, medical terminology, phlebotomy.

Bachelor of Science in Education May 2023

Texas Tech University, Lubbock, TX

RELEVANT HEALTHCARE EXPERIENCE

Pharmacy Technician (in Training) Aug 2020 – Aug 2023 H-E-B Pharmacy, Gatesville, TX

• Entered and maintained patient information in the pharmacy system, supporting accurate, up-to-date records for 300 patients daily.

• Processed insurance claims and resolved issues, reducing prescription delays for patients.

• Counseled patients on proper medication use and answered prescription questions, escalating clinical questions to the pharmacist appropriately.

• Applied working knowledge of medical terminology and dosage handling in a high-volume retail pharmacy. ADDITIONAL EXPERIENCE

Teacher Jul 2021 – Aug 2024

La Vega Independent School District, Bellmead, TX

• Planned and delivered instruction to 215 Students, 5th Grade, Technology Classroom adapting methods to diverse learning needs.

• Communicated regularly with parents and administrators regarding student progress and classroom concerns.

• Managed classroom organization, lesson materials, and competing daily priorities under deadline pressure. Cashier Aug 2015 – Aug 2020

H-E-B, Gatesville, TX

• Processed high-volume transactions with accurate cash handling and point-of-sale operation.

• Delivered friendly, efficient customer service during peak checkout periods. SKILLS

Clinical/Healthcare: Medical terminology, pharmacy operations, patient records/data entry, insurance claims processing

Technical & Professional: Microsoft Office (Excel, PowerPoint), SharePoint, data entry, patient communication, time management, organization, performance under pressure

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