Remote Call Center Customer Service Professional
Resume:
Hillary Lawlor
Hillary Lawlor
Melbourne, FL 32935
*************@*****.***
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Skills
I have over thirty years of customer service experience in Education and Healthcare over the phone and in person with a strong dedication to help customers solve issues. I also have the proven ability to create lasting relationships with customers.
● Email, chat programs Microsoft programs
● Leadership and Management skills
● Classroom management and Space Coast Rolling Reader volunteer
● Call center and Remote work experience
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Experience
Brevard Public Schools/ Substitute teacher
September 2025-May 2026
Temporarily teach classes for teachers who cannot teach that day as needed.
Oviedo Medical Center/ PRN Telecom Operator
January 2024- October 2024, Oviedo, Fl
Answer all hospital phone calls and release them to the correct area. I also did other duties for security as needed.
Eastern Florida State College/ Call Center Specialist January 2023- February 2024, Cocoa, Fl
Answer all calls on all four college campuses and do other duties for Advising as needed.
Cherry Hill Programs/Customer Service Associate
November 2021-December 2023
I assisted guests with getting photography packages taken and sold the packages to them
Florida Vaccine Helpline/Helpline Attendant
January 2021-October 2021
It was a temporary and remote position while Florida was at a state of emergency. I answered all questions concerning the covid vaccine and scheduled appointments.
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Education
Full Sail University/ Master’s degree
March 2015-March 2016, Winter Park, Fl
Creative Writing
University of Central Florida/ Bachelor of Science June 2007- August 2011, Orlando, Fl
Interdisciplinary Studies in Education and Health with a minor in Writing Brevard Community College/Associate of Arts
May 1993-August 1997, Cocoa, Fl
Brevard Community College/Applied Technology Diploma June 2001- June 2003 Cocoa, Fl
Medical Coding/ Billing
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Awards
● Teacher of Tomorrow for MelbourneHigh School
● Rolling Readers volunteer
● Florida Independent Filmmakers volunteer
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