Valet & Community Support Specialist
Resume:
Tiffany Telford
Ford Cliff, PA *****
*****************@*****.***
Professional Summary
I am a hard working, dependable, caring individual who enjoys helping others. Authorized to work in the US for any employer
Work Experience
Community Integration Specialist
Unity House of Cayuga County-Ithaca, NY
November 2024 to Present
Assist Intellectually and Developmentally Disabled consumers in daily activities at the day hab program. Valet Attendant
Hersha Hospitality Management-Ithaca, NY
February 2024 to Present
• Provided exceptional customer service by promptly greeting and assisting guests with their vehicles
• Efficiently parked and retrieved vehicles in a high-volume parking facility, ensuring the safety and security of each vehicle
• Maintained accurate records of vehicle locations, ensuring efficient retrieval for guests upon request
• Assisted in training new valet attendants on proper procedures and customer service standards
• Implemented improved parking strategies to maximize space utilization and optimize efficiency
• Resolved guest complaints or issues promptly and effectively, ensuring high levels of guest satisfaction
• Performed regular inspections of vehicles for damage or maintenance needs, reporting any issues to management
• Maintained cleanliness of work area, including organizing keys, equipment, and supplies
• Adhered to all safety protocols and traffic regulations while operating vehicles in a fast-paced environment
• Utilized excellent communication skills to provide clear directions to guests regarding parking procedures
Sales Associate
Dollar General-Montour Falls, NY
January 2023 to Present
Sales Associate
Account Manager
Wholesale Payments Inc.-Cayuta, NY
May 2025 to July 2025
• Developed and maintained strong relationships with clients, resulting in a client retention rate of XX%
• Identified upsell and cross-sell opportunities within existing accounts, leading to an increase in revenue by XX% annually
• Collaborated with the marketing team to create customized solutions for clients, resulting in a customer satisfaction rating of XX%
• Provided regular updates on account performance and market trends to senior management
• Negotiated contract renewals and pricing agreements with clients, achieving an average renewal rate of XX%
• Drove new business growth through prospecting and cold calling, resulting in a pipeline increase of XX% year-over-year
• Served as the main point of contact for all client inquiries and issue resolution
• Managed a portfolio of XX key accounts, consistently exceeding sales targets by an average of XX%
• Increased customer engagement by implementing targeted email campaigns based on segmentation analysis results
Customer Service Representative
Windsor Group LLC-Ithaca, NY
May 2023 to November 2023
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
• Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
• Identified opportunities for process improvement based on common customer inquiries or pain points
• Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
• Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained Service Writer
Walmart-Watkins Glen, NY
October 2018 to February 2019
Customer Service and service writing
Cashier/Sales Associate
Daily's-Palm Coast-FL
June 2014 to September 2014
Cashier and Stock
Education
High school diploma
Freeport Senior High School-Sarver, PA
August 2002 to June 2006
Skills
• First Aid (1 year)
• Military Experience
• Pricing
• Purchasing
• Load & Unload
• Microsoft Word
• Cpr (1 year)
• Load & unload
• Microsoft Excel
• Warehouse Experience
• Negotiation
• Freight
• Cash register
• Merchandising
• Pallet Jack
• Typing
• Shipping & Receiving
• Retail Sales
• POS
• Materials Handling
• Cashiering
• Logistics
• Inventory Control
• Administrative Experience
• Cash Handling
• Sales
• Forklift
• Freight Experience
• Data Entry
• Cash handling
• Customer service
• Retail sales
Certifications and Licenses
CPR Certification
First Aid Certification
Driver's License
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