Insurance Telemarketer and Customer Support Pro

Dianna LaDonna McCoy

************@*****.*** 803-***-**** Columbia, SC

SUMMARY

Seasoned professional with 14 years of customer engagement and technical support expertise seeking a Telemarketer role. Skilled in managing high-volume calls and providing exceptional customer service. Proven ability to resolve complex inquiries and enhance user engagement experiences, fostering customer satisfaction and loyalty. WORK EXPERIENCE

State Farm SC

Insurance Telemarketer June 2018 - Jul 2024

As an Insurance Telemarketer at State Farm, I effectively communicated the value of insurance products to potential clients through outbound calling, skillfully addressing inquiries and overcoming objections with tailored solutions. I meticulously maintained and updated customer databases, ensuring accuracy and confidentiality of information. My role involved analyzing customer needs to match them with appropriate insurance options, enhancing client satisfaction and retention. I consistently met and exceeded sales targets by employing persuasive sales techniques and providing exceptional customer service. Additionally, I collaborated with the sales team to develop strategies for market penetration and participated in ongoing professional development to stay abreast of industry trends and regulations. My contributions supported the company's reputation for excellence and trust in the insurance market. BlueCross BlueShield

SC

Call Center Telemarketer Jan 2010 - May 2018

As a Call Center Telemarketer at BlueCross BlueShield, I adeptly managed a high volume of outbound calls to potential and existing customers, effectively communicating the value of healthcare products and insurance plans. I consistently achieved and surpassed sales targets through persuasive communication and a deep understanding of customer needs, contributing to the company's revenue growth. My role required the maintenance of comprehensive product knowledge to provide accurate information and address customer inquiries with clarity and confidence. I diligently followed up on leads and documented interactions in the company's CRM system, ensuring a seamless customer experience and supporting the sales cycle. By employing active listening and problem-solving skills, I resolved customer concerns, fostering trust and loyalty. My ability to adapt to a dynamic call center environment was demonstrated through my commitment to ongoing professional development and compliance with industry regulations and company policies. EDUCATION

C.A. Johnson High School Columbia, South Carolina

High School Diploma May 2002

CERTIFICATIONS

SKILLS

Data Collection • Effective Communication • Problem Solving • Adaptability • Computer Literacy • Time Management • Conflict Resolution • Active Listening • Patience • Product Knowledge • Empathy • Excellent Communication • Telecommunications • Telemarketing