Multi-Store Retail Operations and P&L Leader

Leslie Sutton, Store Manager

Girard, *****, United States, 704-***-****, *********@*****.***

SUMMARY Results-driven Area Leader with over 7 years of experience managing multi- unit retail operations, driving significant sales growth, and controlling expenses. Proven ability to exceed sales targets, achieve top-tier store cleanliness scores, and reduce shrink by up to $14K annually. Expertise includes P&L accountability, inventory management, and talent development to foster employee retention and enhance customer experience. Eager to leverage strong leadership and operational skills to maximize sales and profitability for Spencer's.

WORK EXPERIENCE

Area Leader

7-Eleven Corporation / Speedway

10/2020 – Present Winston-Salem, United States

Spearheaded multi-store sales performance across assigned locations, exceeding budget by $707K and prior-year sales by $214K. Optimized merchandise and cash variation to 0.52% of sales, outperforming the 0.70% budget target.

Curtailed merchandise shortages by $14K over the prior year, surpassing budget expectations.

Streamlined labor expenses, achieving $6.3K savings against budget and

$4.1K reduction compared to the prior year.

Enhanced cash shrinkage results by $8.2K over the prior year and secured

$5.1K better than budget.

Attained the second-highest store cleanliness score in the market, earning 92.23% against an 85% company standard.

Sustained an 'A' scorecard rating for overall district performance. Area Leader

Circle K

12/2018 – 10/2020 Bakersfield, United States

Directed a 25-store dual market, overseeing sales performance, staffing, operations, labor control, shrink management, customer experience, and store standards.

Accelerated market performance from -32% to budget to +5.5% over budget in FY19.

Overhauled employee retention, reducing turnover from 220% to 76% by implementing enhanced hiring, onboarding, training, and leadership strategies.

Galvanized community-based hiring fairs to boost applicant engagement, strengthen brand recognition, and fulfill staffing requirements. Clinched 'Reach for the Beach' recognition for overall sales performance, alongside three store managers within the assigned market. Area Leader

Fallas / Factory 2-U

05/2018 – 12/2018 San Francisco, United States

Supervised sales floor execution, visual merchandising, inventory accuracy, cycle counting, and customer service standards.

Administered sales budgets and human resources processes to enhance employee performance and operational efficiency.

Propelled sales to 8% over budget within four months, concluding tenure with sales 12% over budget.

Minimized shrink to 0.8% of sales, exceeding the 1.5% budget target. Area Leader in Training

Toys “R” Us / Babies “R” Us

08/2017 – 05/2018 San Mateo, United States

Supported a 13-store district with average sales exceeding $150M. Reduced overall store shrink by 0.6%, directly contributing to improved bottom-line performance.

Area Leader

Family Dollar

10/2015 – 08/2017 Bakersfield, United States

Improved district sales performance from 3.1% under budget to 2.3% under budget during tenure.

Surpassed Year-to-Date sales goals by 14.4% over budget in 2016. Instructed associates on cross-merchandising strategies to increase sales of higher-margin products and boost profitability.

Partnered with human resources to implement individual development plans for advancement-ready associates, supporting retention, morale, and internal growth.

Evaluated company standards during monthly store visits by coaching teams on merchandising, identifying opportunities for store managers, and supporting operational improvements.

EDUCATION

Community College of Allegheny County

Associate of Arts

08/1986 – 04/1987 West Mifflin, United States

Geneva College

, Business & Mathematics

08/1985 – 05/1986 Beaver Falls, United States

Successfully completed rigorous coursework in Business and Mathematics. SKILLS Multi-Unit Retail Operations Sales Growth

Shrink Reduction Labor Budget Management

P&L Accountability Inventory Control

Store Standards Talent Development

Employee Retention Performance Management

Hiring Strategy Customer Experience

POS Systems Payroll Management

Inventory Management Labor Scheduling

Sales Reporting Store Scorecards

Loss Prevention Reporting

Microsoft Office Value Obsessed

Leadership Team Leadership

Financial Oversight Expense Management

Store Banking Associate and Customer Service

Merchandising Seasonal Planning

Asset Protection Schedule Flexibility

Driver's License

Contact this candidate